How To Get Buy-in-Service Level Agreements

Marketing your SLA

No one likes to be surprised, including your employees. Once you have your project team working on the structure, wording and goals of the Service Level Agreement, it is time to begin telling your employees about the project. You can do this while on the phone with them in the Support Center. Another approach is to email periodic “Progress Updates” that explains the project, benefits and implementation plan. Sending these out every other week will get them prepared. They will be ready to support the Service Level Agreement when it is approved.


Here is a great White Paper on Implementing Service Level Agreements. See

Select Implementing Service Level Agreements: "The Critical Element in Service Delivery"

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms