Once you understand your current state, you must make reasonable forecasts regarding the impact Knowledge Management will have on your organization. The Knowledge Management vendors may offer to assist you with developing your ROI. Some vendors provide well-tuned and complex models. To simplify things, let’s examine how some of the benefits can actually be converted to dollars. Before we begin, we need to make some assumptions about the support center.
While these numbers may vary in your organization, the assumptions provide an example for this discussion.
Here are some great White Papers on this topic https://www.givainc.com/white-papers/index.htm
Source: Joslin & Associates