Objective of Change Management Cloud Software

The objective of Change Management is to help maximize the benefits of making changes to the IT infrastructure while minimizing the risks involved in making those changes.

The implementation of a Change Management process represents a major milestone for an IT organization on the road to stabilizing its IT infrastructure. It is probably the most difficult process to establish because it requires the support of everyone involved in IT provisioning and support.

The Gartner Group published a report several years ago that stated that 87% of the calls into a typical company's Help Desk were the result of change-related failures. Therefore, it should come as no surprise that the successful implementation of the Change Management process should lead to significant improvements in the overall stability and quality of IT services.

The Change Management process does not guarantee that changes to the IT infrastructure will not cause problems, but it reduces the probability.


See https://www.givainc.com/change-management-software/ for more information

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms