How to Choose the Right Help Desk & Customer Service Software Vendor
This free white paper presents a framework or organized approach for your vendor analysis so you can choose the right help desk support software the first time. It will help you avoid repeating the process in a year or so because the initial evaluation was incomplete.
Acquisition cost is only a small part of the total cost of ownership (TCO) of help desk management software. There are also significant lifetime recurring costs in dollars and personnel. All the costs to consider are discussed including a detailed breakdown of training costs, report creation, server requirements, web implementation, future customization, upgrades, network costs, etc.
Many help desk tracking software applications appear to be the same on the surface. Learn about the questions that vendors hope you do not ask. This approach will allow you to compare products apples-to-apples.
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See https://www.givainc.com/white-papers/index.htm to access white paper.