Save Money By Successfully Implementing a Web Based Help Desk
Your customers or employees will not or cannot accurately and reliably enter their service calls into a software problem management system. That is the common perception, but it simply is not true in practice. In fact, industry studies indicate that the successful implementation of a self-service web based help desk is possible and it will save you a lot of money.
In this free white paper, the advantages to having customers log their own service requests via the web are presented. In addition to saving time and money, you will achieve increased accuracy of information and better help desk coverage.
Using one of our client’s experiences as an example, we share how they saved $135K in the first year alone and achieved an adoption rate of over 50% for help requests via the web.
This white paper addresses the following topics:
See https://www.givainc.com/white-papers/index.htm to access white paper.