Posted: January 6, 2010 7:35 PM
Categories: Insights For CIOs & IT Directors , Help Desk Best Practices
Categories: Insights For CIOs & IT Directors , Help Desk Best Practices
RFC Approval & Notifications-Giva eChangeManager
Submission of a new RFC automatically notifies the Change Manager via email. The email notification has an embedded hyperlink to the RFC making it easy for the Change Manager to process the change.
See https://www.givainc.com/demos/ecm/01-hosted-it-change-management-software-tracking-itil-rfc.cfm for demo.
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