Change Management & Ticketing & Incidents in Giva

See how Giva's Change Management tool integrates with Help Desk ticketing & IT incident requests.

Creating a ticket or incident and attaching an RFC is easy and quick:

In the RFC example below, you see that the help desk or IT service desk simply created a ticket or incident request. See the subject field. In the next screen you will see how an RFC is linked.

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All Tours

Change Enablement Dashboard
Homepage Navigation & Interactive Calendar
RFC Customization Fields
RFC Notifications
Routine RFCs
Routine, Urgent, Minor Quick Approval
Escalate Urgent RFCs
Approving RFCs
Rejecting an Incomplete RFC
RFC Needs Planning
Rejecting RFCs
Automated Notification Workflow
RFC Workflow
Managing Approvals
RFC Team Approval
RFC Change Summary
RFC Change Detail
Asset Integration
RFC Attach Assets
RFC Plans & History
RFC Change Wrap-up & Induced Problems
Forward Schedule Help Desk Integration
RFC Integration with Help Desk
RFC/Help Desk Service Request Integration
Change Enablement Reporting
Backed Out Changes Report
Change Categories Report
Change Closed Code Report
Change Rejection Reason Report
Change Requester's Department Report
Change Status Report
Change Volume Report
Forward Schedule of Changes Report
Induced Problems Report
My Requested Changes Report
Schedule Changes by Group Report
Schedule Changes by Scope Report
Successful Changes Report
Easy RFC Form Customization

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