RFC Routine Change-IT Change Management Cloud Software

Posted: January 8, 2010 8:41 PM
Categories: Insights For CIOs & IT Directors , Help Desk Best Practices

RFC Simple Routine Change Approval & Notifications-Giva eChangeManager

The Change Manager reviews all newly submitted RFCs. If the RFC is a simple, routine and low risk RFC, then the Change Manager approves the request immediately by changing the status to “APPROVED” or to “SCHEDULED.”

To learn more, view the eChangeManager demo!

Client Success

50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
60% reduction in the 5 year Total Cost of Ownership (TCO)
Saved at least 1 FTE due to lower ongoing administration
Saved 1 week per month due to easy to use reports

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Increased to 90% achievement in meeting service level agreements
70% reduction in generating reports and admin; eliminated 35 hours/month
50% faster to create/assign a service request
60% increase in information captured during the initial phone call
50% increase in the number of service requests created due to intuitive design

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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms

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