Best IT Service Desk Outsourcer

By engaging with an outsourcing partner, an organization can quickly gain a number of benefits to quickly move to a higher level of service:

  • Infusing expertise and knowledge of the latest industry best practices and technology
  • Swift implementation of more efficient processes and operations
  • Productivity and performance improvements
  • Addition of a wider range of services
  • Establishment and better management of service levels
  • Increased ability to focus internal resources on core or high priority projects
  • Reduction in costs and lessening of the burden of employee care and feeding
  • Increased flexibility to respond to spikes or decreases in volume
  • Redundancy to ensure business continuity and disaster recovery

These benefits will only be realized if the right outsourcing partner is chosen. Organizations must be prepared to properly evaluate potential outsourcing partners and to ask the right questions. This process requires a formalized evaluation methodology which consists of self analysis to understand your needs, costs, and capabilities and then a formal process to use that information to find the right fit.

Click Download White Paper to read more about how to select the best IT service desk outsourcer and how to build an RFP for outsourcing your IT service desk so that you can select the best vendor.

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use