RFC & Help Desk Integration-IT Change Management Software

RFC & Help Desk Service Request Integration-Giva eChangeManager & eHelpDesk

Next, the helpdesk agent clicks on the, “Change Requests” tab. This tab displays all the changes that were scheduled. By clicking the radio button next to the appropriate change record number (change record #70) and clicking “Save”, eChangeManager is able to track how many tickets were open and the time spent resolving issues associated with changes.

Both the Change Manager and management now can quantify the quality of their change process. The Induced Problems report lists all changes that had induced problems, the total number of problems, the types of problems and the cost in person hours to the helpdesk.


To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms