What Are Challenges of Implementing Knowledge Bases?

Posted: February 2, 2011 3:04 AM
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices

What are the Challenges of Knowledge base?

Getting employees on board
Not allowing technology to dictate KM
Having a specific business goal
Realizing that KM is not static and constantly needs care
Knowing that not all information is knowledge

Knowledge Management is not a technology. It is a methodology.

See https://www.givainc.com/knowledge-base-software/ for Screen shots and Report examples.

See https://www.givainc.com/knowledge-base-software/ for a White Paper on Knowledge Base ROI.