Correct Metrics for IT Service Desk-Biggest Challenges
Getting the right metrics/KPIs via reports easily and quickly is the #1 challenge of almost all IT help desk and external customer service organization.
We will discuss the important metrics to focus on, but you may never been able to generate these metrics with your current call tracking system and you will walk away saying…"Great, I now know what I need, but I just can't get it or it takes me too long to get".
When discussing the important metrics, I am going to show you samples of Giva Reports.
Giva is an award winning provider of SaaS (Software-as-a-Service) Web-based ITIL Help Desk, Customer Service/Call Center and Service Desk cloud based computing services.
Visual reporting, management dashboards and an intuitive design, make the Giva Service Management™ Suite very powerful and at the same time very easy to use. Customizations are all point and click (i.e no programming necessary) so the result is a dramatically lower total cost of ownership when compared to other products that require programmers and trained consultants.
Download the webinar slides: Metrics For IT Help Desk & Customer Service Organizations