Good to look at raw data, but also need to see data in a trend line. See where you are going? What happened and why significant changes over time?
This report shows the results of the customer satisfaction surveys in the form of a trend report. This is very useful when used in conjunction with the SLA Compliance to demonstrate the level of service provided and the level of customer satisfaction your team is delivering to customers.
Download the webinar slides: Metrics For IT Help Desk & Customer Service Organizations