Average Close Time-Service Level Agreement Report

Posted: March 18, 2012

Last Update: March 18, 2012

This is a great report to help you focus on the focus on the tickets that are out of SLA. You can see that Average Close Time in business hours and the percent within SLA.

Download the webinar slides: Metrics For IT Help Desk & Customer Service Organizations

Click for IT Help Desk Reports, KPIs & Metrics examples

Click for Customer Service Reports, KPIs & Metrics examples

Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices