5 Key "Must"-IT Help Desk Metrics To Watch
Posted: March 5, 2012
Last Update: March 5, 2012
Do a search on the Internet on "Help Desk metrics"…..4.4 million results. 2.2 million results for customer service metrics. Giva has assimilated the expertise of many industry experts and overlaid that on top of a decade of experience helping customers improve their help desk and customer service operations. We are a thought leader in this area.
Download the webinar slides: Metrics For IT Help Desk & Customer Service Organizations