Customer Satisfaction Report-10 Filters to Slice/Dice Data

image

 

This is a custom survey with 6 questions for demonstration purposes. It is too many questions. Best surveys are 1-2 questions.

When you have to write evaluations or provide weekly/monthly feedback, you can run some reports to get objective data to share. It will take you 10 seconds to run this report. You can schedule a report to run automatically and deliver data every day. You can slice and dice by assignees and creators. If creators have a high first contact resolution (FCR), this good work should be reflected positively in surveys. The converse is also true.

In this report, there are 10 dimensions to slice and dice the data (without counting time period).

In ten seconds or less, can you measure overall customer satisfaction as follows? In ten seconds or less, can you also review survey comments made by customers? By Service Group, Analyst, Call Category and Root Cause.

Further by time: This morning, Yesterday, Last Week, Last month

Further by: Region, Office, Location, Department, Customer

 

Download the webinar slides:  Metrics For IT Help Desk & Customer Service Organizations

Click for IT Help Desk Reports, KPIs & Metrics examples

Click for Customer Service Reports, KPIs & Metrics examples

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use