IT Help Desk Knowledge Article Rating & Values

Posted: June 30, 2012

Last Update: January 24, 2023

This report will tell you which knowledge article categories are most helpful and highly rated. This will help you monitor and keep the knowledge base relevant to user/customer needs.

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Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices