Cloud Customer Service Knowledge Base Usage Report

Posted: July 1, 2012 6:14 AM
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices

This is specifically for each knowledge article. There is also a report to tell you when articles were created, last modified and last used.

Download the webinar slides: Metrics For IT Help Desk & Customer Service Organizations

Click for IT Help Desk Reports, KPIs & Metrics examples

Click for Customer Service Reports, KPIs & Metrics examples