Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Why Calling IT Service Desk? Category Trends Report

image

This report provides a more detailed picture of category usage. The trend line may give you insight into problems that need further investigation.

For optimal use, you can select a single category for detailed analysis and run the report for a year with all categories.

Download the webinar slides:  Metrics For IT Help Desk & Customer Service Organizations

Click for IT Help Desk Reports, KPIs & Metrics examples

Click for Customer Service Reports, KPIs & Metrics examples