Why Calling IT Service Desk? Category Trends Report

This report provides a more detailed picture of category usage. The trend line may give you insight into problems that need further investigation.

For optimal use, you can select a single category for detailed analysis and run the report for a year with all categories.

Client Success

50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
60% reduction in the 5 year Total Cost of Ownership (TCO)
Saved at least 1 FTE due to lower ongoing administration
Saved 1 week per month due to easy to use reports

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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms

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