Choosing the Right Help Desk Software

Choosing Help Desk Software

Is it time to choose help desk software for your business? In a recent InformationAge article, Giva offers advice on selecting the right help desk software in "How to Choose the Right Help Desk Software: a Step-by-Step Guide."

Choosing the right help desk software takes a significant amount of time and thought. Figuring out what your company needs to provide customers with the best possible service should be a team effort. Giva's article helps your company choose a help desk software that will meet the needs of everyone in your business.

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms