Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Blockchain Startup Chainalysis Helping to Arrest Cyber Criminals

Bitcoin Tracking Cybercrime

For the past several years, bitcoin has been a way to keep financial transactions discreet. It is incredibly difficult to trace, because it does not pass through a financial institution, and it is secure because it requires a two factor identification that uses a public key and a PIN combined with a mathematical function to allow a transaction.

This has made it easy for ransomware hackers to extort money by decrypting the victim's files. These types of attackers typically demand payment in bitcoin to keep from being traced. But for the past two years, Chainalysis, a bitcoin-tracing tech startup, has been selling its product to law enforcement agencies around the world.

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Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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The Importance of Good Grammar in Customer Service Chat

Customer Service Chat & Grammar

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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Artificial Intelligence Sees Increased Investment

Artificial Intelligence (AI) Business & Thinking

As technology has developed, humans have been able to create machines that have the computing power to do incredible things. We can get from place to place using navigation applications such as Google Maps and Waze and track calorie consumption, sleeping habits and exercise efficiency with tools like the Fitbit. We can even start our cars remotely from our cell phones. All of these advancements in smartphone and Internet of Things technology have led tech advocates to the same question: What's the next big thing?

The answer could be artificial intelligence, or AI.

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CEO Scams Becoming Increasingly Dangerous Threat

CEO Email Fraud

The Federal Bureau of Investigation heeded caution from reports of an increase in CEO fraud email scams. CEO fraud occurs when a hacker fakes a message from the CEO of a company and attempts to persuade an employee to transfer funds to an unnamed beneficiary or provide private information of its employees.

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Data Breach Trends in Higher Education

Data Breaches Higher Education

With higher education becoming increasingly more available, data breaches are on the rise as well. Colleges are responsible for compliance with security regulations, such as FERPA (Family Educational Rights and Privacy Act), as well as attempting to monitor use of personal devices as they have become a crucial component of classrooms and campus life. Hackers are targeting educational institutions more than ever, so effective data security is critical.

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4 Keys for Integrating ITIL and the Cloud

ITIL & the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. The IT Information Library (ITIL) best practice approach to ITSM does not currently target the cloud, but its best practice approach to service management has resonated throughout the cloud-based application industry. This approach allows organizations to use IT to realize business change, transformation, and growth. ITIL's principles have been implemented in efficient and cost effective cloud-based analytical software applications today, however, further updates are required to target the following specific areas:

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3 Ways Companies Can Combat Phishing

Combating Malware & Phishing

Despite the advanced technology and insight into data breaches, many companies still find themselves victims of silent attacks conducted by hacking professionals. While there are few ways to prevent these attacks, there are multiple precautions you can take to protect your company and your customers.

Data breaches can occur when malware is downloaded onto a device. Malware consist of different viruses and software that collect private information without the target ever knowing. Most commonly, data breaches are performed using phishing, which occurs when one is sent emails or texts containing links to malware. They are cleverly disguised as normal emails that do not always look suspicious to the unsuspecting eye, or even appear "friendly," which are why many people fall victim.

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The Benefits of Ethical Hacking

Ethical Hacking

Can you imagine a world where hacking was no longer a threat and security was stronger than ever? This is potentially the future of technology if efforts strive to invest time and money into a new generation of so-called "white hat' hackers.

In a recent article on Medical Economics' website, Giva proposes a 5-to-1 ratio of software developers to ethical hackers. This article calls for hefty fees that should be paid to registered ethical hackers for finding weaknesses or gaps in a company's system. Due to the good money opportunity by taking this path, it would persuade those with hacking skills to use their skills to improve technology instead of attacking it. A better future starts with the decision to work for it, and the development of an ethical hacking field is a crucial first step towards a brighter one.

The Benefits of Configuration Management

Software Configuration Management

Configuration Management, or Software Configuration Management, is the tracking and controlling of software changes in a system. Its purpose is to ensure consistency in performance, functionality, and design. In many ways, configuration management is analogous to the architectural framework of a house that sets the tone for the actual materials, such as lumber and windows. In this case, software configuration would be the framework that is intertwined with tools such as cloud computing and other forms of configuration management database, or CMDB for short.

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