Business Bytes: Unveiling Corporate Wisdom

Discover corporate wisdom in our category, "Business Bytes: Unveiling Corporate Wisdom." Each byte is a strategic guide for navigating business intricacies. Whether you're seasoned or budding, find curated insights on trends, strategies, and timeless principles shaping the business landscape. Uncover corporate decision-making nuances and enhance your business understanding. Join us in our broader blog, where "Business Bytes" is your compass through corporate complexities.

SLI, SLO & SLA: What's the Difference?

SLI vs SLO vs SLA

Site Reliability Engineering (SRE) is a software engineering approach for IT operations. It utilizes software as a tool for managing systems, automating tasks, and solving problems to ensure the availability of your applications mainly through the process of monitoring service-level metrics. These metrics are related to business objectives, made up of shared goals across your team, the capabilities of your product/service, and the customer experience.

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What is XaaS and How It Can Benefit Your Business

XaaS Cloud Computing

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XaaS stands for "Everything as a Service" or "Anything as a Service". It's an acronym for providing any products, tools and technologies that businesses may need as a service instead of on premise or with a physical product. The term has been popularized by cloud computing services, such as SaaS (Software as a service), IaaS (Infrastructure as a service) and PaaS (Platform as a service).

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Top 10 Disputes to Address in Your Business Process Outsourcing (BPO) SLA

Business Process Outsourcing (BPO) Service Level Agreement (SLA)

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What is BPO: Business Process Outsourcing?

BPO stands for Business Process Outsourcing and is the contracting of services to third-party companies that can provide them more inexpensively or better than your company. Businesses outsource their work for many reasons but are most commonly looking to decrease costs, expand capabilities or lessen risks. Some common outsourcing services include Customer Service/Call Center/Helpdesk, Client Management, Human Resources, and even Accounting. Third-party providers offer these solutions using cost-efficient approaches. This article will focus on Call Center providers, although many of the points can apply to other types of outsourced services as well.

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What Are the Effects and Costs of Downtime to Healthcare Organizations?

What Are the Effects and Costs of Downtime to Healthcare Organizations

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Any break in the standard flow of a business can result in severe financial losses. Where do these losses stem from? One of the most expensive business interruptions is IT or system downtime. What is system downtime? It's when a technological "glitch" shuts down production. For healthcare companies, it's when servers shut down and your electronic health records become unavailable. No appointment scheduling. No access to patient records. No processing of payments.

There are some estimates that downtime costs range from $427 per minute for small businesses to as high as $9,000 for large enterprises.

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The 3 Most Effective Organizational Change Management Models in Healthcare Practices

Change Management Models for Healthcare

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Change management models are a crucial part of any organization. Healthcare settings in particular are known to be resistant to change and have a lot on the line when it comes to implementation. In order to stay competitive, it is important to know how best to implement change management strategies that will keep your organization running smoothly and efficiently. There are many different models for change management frameworks, but which ones work the best for healthcare?

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Stop the Turnover: Maximize Help Desk Employee Retention & Prevent Agent Burnout

Happy IT Help Desk Personnel

Photo Attribution: Viktoria Kazakova/Shutterstock.com

IT help desks have some of the highest turnover, which is very costly, pushing 40%. Why is that? John Loyd suggests several reasons, including high stress, lack of experience, and feeling ineffective. And so, how can organizations and leaders go about maximizing IT help desk employee retention?

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3 Top Ways to Provide More Cost-Effective Customer Service

3 Top Ways to Provide More Cost Effective Customer Service

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From the right tools to adequate staffing, customer service can turn out to be an expensive venture for businesses of all shapes and sizes. Most of the expenses incurred come from in-house teams, usually those working in a call-center. If customers get off of the phone with your in-house team and still don't have a resolution to their issue, that can also be seen as both time and money wasted. This is especially true if the customer decides to forego your business thanks to that particular experience.

According to Hannah Steiman of Peak Support, there are a few ways in which in-house customer service can become costly:

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The Difference Between Help Desk, Technical Support & Desktop Support & Skills Required

The Difference Between Helpdesk Technical and Desktop Support and Skills Required

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With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Help Desk, Technical Support, and Desktop/Deskside Support.

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5 Winning Strategies in Responding to Negative Customer Feedback

5 Winning Strategies in Responding to Negative Customer Feedback

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The way customers interact with businesses has changed rapidly in the last several years. This means that organizations have had to pivot their business and marketing strategies. Customers are becoming increasingly diligent about researching products and services before buying. The most powerful source of product understanding is customer feedback, which has become even more accessible now as online reviews are growing in power and number.

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3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

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There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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