Giva Blog Categories : Healthcare

3 Ways Digital Transformations Improve Healthcare Customer Service & Fall Short

Healthcare Customer Service Digital Transformations

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How Healthcare Customer Service Benefits from Digital Transformations

Throughout recent decades, doctor-patient relationships have completely transformed, with patients now having higher expectations and playing active roles in their own diagnosis and treatment. Accordingly, the evolution of patients from passive individuals into well-informed customers has encouraged the healthcare industry to keep up with new expectations by digitizing its processes. This means that patients can now experience:

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Top 3 Ways to Improve Your Patient Engagement Plan

Healthcare Patient Engagement

Photo Attribution: Irina Strelnikova/Shutterstock.com

In a fast-paced society that relies heavily on digital technology, it would seem unusual for any business not to engage with both current and potential clients via new mediums.

Customer engagement is not only restricted to your favorite retailer or restaurant. Many healthcare providers have taken up the practice of patient engagement, and more plan on following the trend.

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The 2020 Industry Report of 2016-2017 HIPAA Audits

HIPAA Compliance Audits

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Although it has been a long time coming, results of HIPAA audits conducted in 2016 and 2017 were finally released to the public in December of 2020.

The Scope

In 2016 and 2017, the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) performed audits of 166 covered entities and 41 business associates to check on compliance with selected provisions of the HIPAA Rules.

In the report, the Department of Health & Human Services outlines some of its findings, both good and bad, related to policy. This snapshot will look at some of the key findings from the report. Whether positive or negative, neither section is a reflection on all organizations audited.

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Healthcare Organizations Going Digital for Covid-19 Testing & Tracking

How Secure and Scalable is Your Lab Testing Tracking System

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According to the NY Times, many public and private healthcare organizations are overwhelmed by faxes and paper workflows for Covid-19 testing and tracking and are looking for digital solutions to rapidly scale to meet the exponential growth in demand for their services.

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4 Issues & Solutions Affecting Cloud Computing in Healthcare

Issues & Solutions Affecting Cloud Computing in Healthcare

Over the past decade, the impact of cloud computing on healthcare has made transitioning to it necessary for healthcare providers. In this technological era, things have become fast-paced, and an on-premises healthcare system will undoubtedly cause the industry to lag. According to the 2019 HIMSS Analytics Cloud Survey, 8 out of 10 healthcare stakeholders consider cloud a strategic priority for the coming year and beyond. Its uses range from data backups and recovery to business functions such as organizational finance and human resources.

However, there can be problems with cloud computing, preventing it from being foolproof. Like many modern technologies, certain drawbacks should be considered before implementation. Once you are aware of these scenarios, share them with your IT leaders, to ensure you are best prepared for any situation when it comes time to switch from old physical equipment to a new healthcare cloud architecture.

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7 Tips for Protecting Yourself Against Cyber Attacks

7 Tips for Protecting Yourself Against Cyber Attacks

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In September of 2020 amid the COVID-19 pandemic, the computer systems of a major U.S. hospital chain, Universal Health Services, representing over 400 locations, came under a ransomware attack. Over the course of a weekend, all computers went down and staff was rendered digitally powerless and forced to function manually via pen and paper, including updating patient information and handwritten prescriptions. This example, among many others, serves as a reminder that no one organization or person is safe from a potential cyber-attack. Oftentimes the best defense is being well-prepared for the inevitable.

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Rising Data Breaches in Healthcare: A Snapshot

Rising Data Breaches in Healthcare A Snapshot

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Statistics compiled by Techjury reveal that in the last decade, there have been over 2,550 data breaches in the U.S. healthcare industry, with millions of records being affected. If this is not enough to heighten the level of concern of several healthcare companies, the next statistic will. By the end of 2020, security breaches are expected to cost the healthcare industry 6 trillion dollars. This is a significant increase from the $3 trillion figure projected in 2017.

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The COVID-19 Pandemic has Created a Boom in Telehealth Usage

The COVID-19 Pandemic has Caused a Boom in Telehealth Usage

Photo Attribution: Svetlana Varadinac/Shutterstock.com

The COVID-19 pandemic continues to move dangerously through countries across the world. Its effects can be felt by businesses, large and small, that have had to shut their doors for an extended period of time in hopes of slowing its spread.

Throughout this time, hospitals have been our most essential resource in terms of battling the pandemic and caring for patients. Walk-in clinics and other healthcare facilities that are not hospitals have had to shut their doors, opting to care for patients through telehealth systems instead. Though we will not know the extent of mass telehealth use and adoption until after economies open, and the virus is behind us, we can draw safe conclusions to the fact that they have been well widely-used by patients thus far.

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How to Prepare for HIPAA Compliance With a Secure Communications Strategy

How to Prepare for HIPAA Compliance With a Secure Communications Strategy

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At the onset of the Covid-19 pandemic, many healthcare providers were sent "scrambling" to transition their clinics from in-person to telehealth operations. The U.S. Department of Health and Human Services (HHS) moved quickly to ease regulations for healthcare providers, ridding them of some of the stress associated with meeting certain HIPAA compliance criteria.

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Understand and Take Control of Your Risk Management in Healthcare Security

Understand and Take Control of Your Risk Management in Healthcare Security

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One of HIPAA's most crucial administrative safeguards is the implementation of "policies and procedures to prevent, detect, contain, and correct security violations." This particular safeguard requires a great focus on risk analysis and management, reducing risk, as well as implementing the necessary measures to keep vulnerabilities at a reasonable level.

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