Giva Blog Categories : HIPAA Compliance

Attention telehealth and telemedicine providers:

With the advent of COVID-19, it can be very difficult to meet the demands of new and exponentially scaling patient requests for service. Have you been able to effectively assist your patients using your telehealth platforms? Is any aspect of your telehealth customer service suffering or falling through the cracks? Are you successfully handling new daily challenges with patient onboarding or technical telehealth service issues? Our nation has risen to the task in crises past, and this is yet another opportunity to prove our collective ingenuity and creativity in its attempt to manage the COVID-19 pandemic.

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Attention commercial and academic medical testing labs:

In light of COVID-19, how is your testing lab set up to securely, quickly and easily sync results and tracking information with local hospitals and healthcare organizations while performing ongoing, exponentially growing testing? As our nation continues to navigate into deeper waters in its attempt to manage the COVID-19 pandemic, this is an opportunity for your organization to meet this unexpected challenge and create a HIPAA compliant tracking system that will provide:

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The COVID-19 pandemic has pushed many healthcare providers to augment their physical clinics with telehealth options for their patients. Telehealth may be transforming into an important healthcare sector itself and the need to establish strict, comprehensive and applicable guidelines is now even more vital for the healthcare industry.

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Individuals looking to partake in telehealth appointments often do so for its various conveniences that limit the need to travel from the comforts of home. Many patients have become accustomed to care that resembles that of an in-person appointment. Though the quality of patient care is of the utmost importance, the user experience is also important encompassing everything from making a booking to after-care.

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Telehealth allows one to receive basic or specialized care over the phone or by video conference. This is ideal for patients with mobility issues, easing the anxiety of in-person visits during high-risk times, and for those who do not have an appropriate form of transportation to receive in-person care. It also helps to reduce wait times, a benefit for both the patient and provider.

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The concept of telehealth has been around for nearly 40 years. Though lately, more than ever before, telehealth is proving to be a viable option for quick and efficient medical attention, especially for those living in rural areas, and those who simply don't have the means to commute to their healthcare provider.

Telemedicine, which is the subset of telehealth that brings patient care, can be conducted over the phone or through computer-based video chat services. Cutting back on wait times, patients can receive medical attention from general practitioners and specialists. With that being said, there is little doubt this technology brings many telemedicine benefits.

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As the world enters a new era of remote-based services, the healthcare industry is also pushed to provide solutions that address the concerns of the population. Many people are afraid of visiting the doctor because of the risk of contracting COVID-19. An impactful re-imagining of the healthcare system is taking place. The world is moving past the distorted concept of an online medical informational resource (such as WebMD) to a very real existence where actual nurses and doctors will be evaluating symptoms of their patients via online communication, telehealth.

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Recent pandemics such as H1N1 and COVID-19 have crippled healthcare systems worldwide. Overflowing ICUs, a lack of personal protective equipment (PPE) and large, possibly asymptomatic crowds in hospital waiting rooms are just some problems experienced by healthcare organizations. Out of fear of the circumstances, people flock to doctors' offices and hospitals to rule out a worst-case-scenario. Though for those with mild symptoms or less urgent matters, is a trip to a hospital during an active pandemic worth the risk of infection? Are there more convenient ways to get the attention you need in 2020 and beyond? The answer is yes, and it comes in the form of telehealth.

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Attention state and local healthcare agencies and hospitals:

Do you have a HIPAA compliant cloud call center that can scale with your high volumes?

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