How to Implement a Cost Effective Help Desk
Small and medium-sized organizations on a budget may be hesitant to initiate the process of looking into and implementing a help desk solely based on cost. Whether you decide to choose between an open-source program, software based in the cloud, or something else entirely, there are ways to generate cost savings, while still capturing the services you require to operate efficiently. Continue reading to gather our tips on implementing a cost-efficient help desk at your business, even when budgets are tight.
What Makes a Great Help Desk? Top 3 Strategies & Success Metrics
Customer service is integral to the success of any organization that sells a product or service. Loyalty and retention are both built off of the very principle of customer service. When your customers are happy, they will likely return and recommend your business to their friends, family, and co-workers. With that being said, customer service is an evolving sector that requires organizations to remain current and efficient. How is this done?
Top Alternatives to Improve Customer Service Wait Times
"Your call is important to us. Please hold for the next available representative." If you have ever called into a customer service department before, there's a good chance you've heard an iteration of that line on more than one occasion. Some companies have learned methods to tame the wait time beast and established excellent customer service best standards, while others are still losing the battle.
The Top 3 Reasons Your Organization Should Implement Help Desk Software
Let's face it, most of us have probably, at one time or another, had a desktop filled with several spreadsheet files to track varying metrics involved in our roles. You might still be doing this today. Though this may work for some people, there certainly has to be a better way to track the key metrics (and other more basic ones as well) in your organization. We are happy to report that a more organized and efficient service is available, and it comes in the form of help desk software.
If you aren't familiar with this type of program, we will be going through some of its top benefits in this post. It may just convince you to suggest it to your IT leader at your next meeting!
4 Steps to Regaining Customer Trust
If nothing else, the current pandemic has taught the corporate world to always be prepared for the worst and be adaptable. Customers are becoming more critical about their purchases, and therefore building and keeping trust is exceedingly important for businesses.
3 Emerging Trends in Call Center Customer Service
Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees, and a checklist that evaluates the efficiency of the call. This is all done to decrease variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard for all future interactions.
3 Important Ways a CRM Tool Will Improve Your Customer Relationships
New technology has created fresh avenues in which companies and customers can interact. These interactions are an opportunity to improve on a concept of business that has been around for many years: companies need to have great customer relationships to survive. This relationship is perhaps the greatest single asset any company can have. Let's take a closer look at what that means in the world of business today.
Improve Your Customer Service With These Top 5 Communication Tools
Customers at many businesses envision a smooth experience from beginning to end. When they have questions, concerns, or issues, they expect assistance to be easily accessible.
When considering a customer experience plan, having a contact number is important, but not the only tool that a company should deploy. We have a few recommendations when it comes to tools that businesses should consider implementing for better customer experiences.
How to Successfully Adopt IT Into Your Small Business
Pivot has become the buzzword in the business world since the start of the COVID-19 pandemic. One key aspect that businesses have had to change is their workplace infrastructure from on-site to remote locations. While many are starting to adopt technology to become a more versatile remote culture, those who have been unable to take their business into the digital world have suffered tremendous loss; some having to permanently close their doors.
3 Reasons to Host Your Customer Service Solution in the Cloud
Customer service can become a business' most powerful asset to gain new clients and retain existing ones. There may be situations where a great customer experience can prove even more important than the product or service itself. Therefore, a customer service strategy is crucial to the success of any business. There are multiple methods that organizations can use to create and build an outstanding customer experience culture. According to Nippon Telegraph and Telephone Corporation's (NTT), 2020 Global Customer Experience Benchmarking Report, there are several proven reasons why consolidating CX channels and moving customer service to a single platform cloud-hosted solution can be a wise and profitable move for any organization.