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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:

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5 Ways to Become More Customer Centric

Customer First Customer Service

In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:

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6 Key Components of a Service Level Agreement (SLA)

Service Level Agreements (SLA) Terms of Service

For businesses and consumers alike, ensuring that concise service level agreements (SLA) are obtained for certain products is crucial to seamless operation and support. As Naomi Karten explains in her work on establishing service level agreements, "A service level agreement is a formal negotiated agreement which helps to identify expectations, clarify responsibilities, and facilitate communication between two parties, typically a service provider and its customers." Therefore, the SLA serves an important purpose as a communication and conflict-reduction tool, as well as an overall expectation management document.

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Understanding the Basics of Service Level Agreements

Customer Service & Help Desk Service Level Agreements

A service level agreement (SLA) usually refers to the contract between an end-user and a service provider. A completed SLA provides information on specifics, maintenance and other features pertaining to what the customer will receive as a part of the commitment with a provider.

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Customer Service/CX Events in Canada for 2017

Customer Service Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming 2017 customer service conferences and summits. We hope this will be helpful to you!

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4 Powerful Methods of Automation In Customer Service

Automation in Customer Service

Providing quality customer service is a concern for nearly all businesses. It is important to be timely, consistent, efficient, and polite. However, not all customer service aspects may not be a job for humans. Automation offers many benefits to companies hoping to streamline their customer service, which can increase customer satisfaction and reduce costs. The following are four methods of including automation in providing customer service:

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Customer Benefits from Cloud Vendors Using the Agile Development Methodology

Benefits of Agile Software Development

The benefits of Agile methodology are evident in Giva's platform. Case studies from satisfied customers show that Giva is committed to delivering a quality cloud product consistently and frequently.

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Transitioning to the Cloud

Transitioning & Using Cloud Software

The research company Gartner has made a prediction that $1 trillion typically used for IT spending will now be targeted towards cloud computing rather than conventional IT equipment. Companies are more commonly spending their budgets on software rather than physical equipment that performs the same duties. This industry shift in spending on the cloud indicates the increasing realization of its importance.

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HIPAA-Compliant Text Messaging and Why You Need It

HIPAA-Compliant Secure Text Messaging

Running a hospital presents a variety of unique challenges. It is like many other businesses as it requires effective leadership and communication to run smoothly, but the extra factor is the importance of timeliness. All businesses require quick employee response, but this could not be truer for a healthcare facility. Patients and their health can be unpredictable. There should be a method of reaching healthcare professionals in a timely manner while still protecting the sensitive information being transmitted.

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Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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