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Top 4 Customer Service Trends to Look Out For in 2020

Top 4 Customer Service Trends to Look Out For in 2020

Photo Attribution: Julia's Art/Shutterstock.com

Customer service witnessed many significant changes throughout the year 2019 and the dynamic nature of customer expectations has kept businesses on their toes. Survey predictions made in 2013 said that by 2020 customer experience would overtake price and product as the key distinguishing factor in a brand. More recent surveys support this prediction. The following are some of the top expected trends for the year 2020:

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5 ITSM Trends in 2020

5 ITSM Trends in 2020

Photo Attribution: Profit_Image/Shutterstock.com

The value of IT Service Management has largely been recognized over recent years. It plays a major role in improving organization functions and opens up new possibilities for development. Because ITSM is very much influenced by technological innovations, it has experienced many changes over the past year. Giva has compiled a list of upcoming trends and changes affecting ITSM in 2020:

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Customer Service Events in the U.S. for 2020

Customer Service Events in the US for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events this year have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2020.

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6 Upcoming Customer Service Events in the US for 2019

6 Upcoming Customer Service Events in the US for 2019

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.

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3 Types of Service Level Agreements

3 Types of Service Level Agreements

A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:

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7 Best Practices for Knowledge Management Organizational Culture

Knowledge Management Best Practices

The effective implementation of Knowledge Management (KM) can reap great rewards. A decrease in expenses will take place even if an increase in revenue does not occur. However, the reality is that not all businesses are capable of building successful KM databases and most of their issues lie with organizational culture. Here are seven best practices in organizational culture that can help in ensuring a lucrative KM initiative:

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4 Steps to Strengthen Your Digital Customer Service Strategy

Digital Customer Service Strategy

Traditional customer service was very simple. A customer would visit or call the vendor, ask for assistance and that was that. But things have changed. Today, CS points of contact are numerous, more distant and require much more maintenance. However, the one element that has remained a constant all throughout these changes is the end-goal; customer satisfaction. Consequently, businesses are always looking for new ways to further develop their newly digital customer service systems. Listed below are four ways which can make this possible:

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Top 5 Customer Service Trends in 2018

2018 Top Customer Service Trends

The year 2017 witnessed many significant changes and developments in the customer service industry. Customer service professionals are always looking for ways to keep with the times and meet the constantly evolving customer demands. This is because it is expected that within approximately two years time, customer experience will surpass cost and product as a key brand differentiator. Below is a list five predicted trends in customer service that may appear in 2018:

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5 Signs it is Time to Change Your Help Desk

Help Desk Problems & Issues

Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:

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6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:

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