For businesses and consumers alike, ensuring that concise service level agreements (SLA) are obtained for certain products is crucial to seamless operation and support. As Naomi Karten explains in her work on establishing service level agreements, "A service level agreement is a formal negotiated agreement which helps to identify expectations, clarify responsibilities, and facilitate communication between two parties, typically a service provider and its customers." Therefore, the SLA serves an important purpose as a communication and conflict-reduction tool, as well as an overall expectation management document.

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A service level agreement (SLA) usually refers to the contract between an end-user and a service provider. A completed SLA provides information on specifics, maintenance and other features pertaining to what the customer will receive as a part of the commitment with a provider.

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In an effort to assist our Canadian business, Giva has compiled a listing of upcoming 2017 customer service conferences and summits. We hope this will be helpful to you!

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Providing quality customer service is a concern for nearly all businesses. It is important to be timely, consistent, efficient, and polite. However, not all customer service aspects may not be a job for humans. Automation offers many benefits to companies hoping to streamline their customer service, which can increase customer satisfaction and reduce costs. The following are four methods of including automation in providing customer service:

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The benefits of Agile methodology are evident in Giva's platform. Case studies from satisfied customers show that Giva is committed to delivering a quality cloud product consistently and frequently.

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The research company Gartner has made a prediction that $1 trillion typically used for IT spending will now be targeted towards cloud computing rather than conventional IT equipment. Companies are more commonly spending their budgets on software rather than physical equipment that performs the same duties. This industry shift in spending on the cloud indicates the increasing realization of its importance.

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Running a hospital presents a variety of unique challenges. It is like many other businesses as it requires effective leadership and communication to run smoothly, but the extra factor is the importance of timeliness. All businesses require quick employee response, but this could not be truer for a healthcare facility. Patients and their health can be unpredictable. There should be a method of reaching healthcare professionals in a timely manner while still protecting the sensitive information being transmitted.

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Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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