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Top 4 Customer Service Trends to Look Out For in 2020

Top 4 Customer Service Trends to Look Out For in 2020

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Customer service witnessed many significant changes throughout the year 2019 and the dynamic nature of customer expectations has kept businesses on their toes. Survey predictions made in 2013 said that by 2020 customer experience would overtake price and product as the key distinguishing factor in a brand. More recent surveys support this prediction. The following are some of the top expected trends for the year 2020:

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The Correlation Between Global Health Pandemics and Cybersecurity

The Correlation Between Global Health Pandemics and Cybersecurity

Photo Attribution: Corona Borealis Studio/Shutterstock.com

As the world holds its breath in the wake of the Wuhan Coronavirus, a potential worldwide health pandemic, health officials, in particular, are bracing themselves for several potential scenarios.

Health officials are tasked with finding the fastest and easiest method to limit the spread of the disease, while also keeping an eye on potential cyber threats.

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5 ITSM Trends in 2020

5 ITSM Trends in 2020

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The value of IT Service Management has largely been recognized over recent years. It plays a major role in improving organization functions and opens up new possibilities for development. Because ITSM is very much influenced by technological innovations, it has experienced many changes over the past year. Giva has compiled a list of upcoming trends and changes affecting ITSM in 2020:

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Mobile Security Trends to Watch in 2020

Mobile Security Trends to Watch in 2020

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According to Allied Market Research, the worldwide mobile security market will have garnered $34.8 billion by the beginning of 2020. The "bring your own device (BYOD)" trend is picking up steam among small & medium-sized businesses, and is a major reason for the adoption of mobile security software.

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Medical Cloud Computing: Top 5 Trends to Watch in 2020

Medical Cloud Computing Top 5 Trends to Watch in 2020

Photo Attribution: Solveig Been/Shutterstock.com

The term "cloud computing" dates back to 1996 when it was used inside the Houston-based office of Compaq Computer. According to the MIT Technology Review, it was here that a small group of tech executives were planning the future of the Internet business and calling it "cloud computing". From buzzword to industry standard, cloud-computing has gone on to encompass the on-demand delivery of computer power, database, storage and applications over the Internet.

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Healthcare Security Trends in 2020: Is Your Organization Ready?

Healthcare Security Trends in 2020 Is Your Organization Ready

Photo Attribution: Sazhnieva Oksana/Shutterstock.com

While the sun has set completely on 2019, it is important to reflect on the changes that healthcare security has experienced over the last year. The dynamic nature of data security causes much to change in very little time and paves the way for new trends in the sector. The following are four expected trends in healthcare security in the year 2020. Is your organization ready?

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Upcoming CIO Conferences in the U.S. for 2020

Upcoming CIO Conferences in the US for 2020

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As the increase in digital technology opens up new business potential, revenue and growth, the role of the CIO is becoming increasingly complex and integral. Consequently, it is crucial that CIOs hone required skills as well as remain up to date with the constant changes in technology. The following is a list of upcoming CIO events in the US for the year 2020:

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Customer Service Events in the U.S. for 2020

Customer Service Events in the US for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events this year have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2020.

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Upcoming Cyber Security Events for 2020

Upcoming Cyber Security Events for 2020

Photo Attribution: Artur Szczybylo/Shutterstock.com

2019 witnessed an increase in cyber security awareness by the government, private organizations and the general public. People now care more about data security and hold organizations accountable when they fail to protect it. For this reason and many others, 2020 will be jam packed with cyber security conferences and events. For your convenience, Giva has compiled the following list of upcoming cyber security events happening in the United States:

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Healthcare Security Events Happening in the U.S. in 2020

Healthcare Security Events Happening in the US in 2020

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Cyber security is a growing concern for healthcare entities in the US. The fear of threats has encouraged healthcare providers to connect and collaborate to protect themselves and the data of their patients from attackers. The following healthcare security events are some great opportunities for collaboration on the issue:

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