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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Pros, Cons & Reminders When Upgrading Your Operating System

Operating System Technology Update

The operating system (OS) in your device is as vital to it as your blood is to you. Without an OS, any device is essentially just a shell. Every new device that you buy comes with an OS, usually the latest version from the manufacturer you have selected. When you get the device, you get the OS. That is the good news. The question marks start appearing at the same time as the little pop-up window in the corner of your screen that tells you it is time to upgrade your OS. Here are some of the pros and cons of moving to the latest version of your OS.

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5 Steps for Building a CMDB

Data Configuration Management

A Configuration Management Database (CMDB) is used to keep track of the different parts of an IT environment. Generally, CMDBs are convenient for modeling potential changes in IT, identifying where problems are occurring within an IT environment, and providing transparency for a company's system in case of audits or legal issues. A CMDB is like a big map of an IT environment and there are many things to consider when building the database. For more information, you can read our previous blog post on How a CMDB is Helpful.

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How a CMDB is Helpful

Data Configuration Management

Those working in the business world or the IT field probably have a basic idea of what a Configuration Management Database (CMDB) is. Techopedia defines and explains what a CMDB is in detail here, but essentially a CMDB is collected data that concerns the IT infrastructure of a business or organization. A CMDB will store all the IT data, but how is that helpful?

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The Higher Education Help Desk and Its Expectations

University/College IT Help Desk Support

When students are considering potential universities, they are increasingly weighing and comparing each university's technology offerings. More so than ever, it is critically important for IT help desks to fully understand all the constituencies the university handles. For "traditional" and "nontraditional" students, the university IT help desk is essential and incredibly helpful when network or software issues arise. Also, faculty and academic researchers expect an IT help desk to be intelligent and capable.

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Windows 10: “The Last Windows” Embraces Software as a Service

Microsoft Windows 10

The latest edition of Microsoft's Windows operating system brings back many features familiar to users of previous editions, such as the "Start" button interface that had been skipped over in Windows 8. In fact, Windows 10 could be described as one of the least radical redesigns of the operating system that holds the world's largest market share. With this in mind, it might be easy to overlook the new, very different direction Microsoft is taking its flagship product. Microsoft's most recent decision signals a movement away from software-as-a-product towards software-as-a-service.

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Top 10 Reasons to Purchase a Cloud Based Application vs. Building In House

Benefits of Cloud Based Applications

Here are the top 10 reasons to purchase a cloud-based application vs. building them in-house:

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3 Tips for Deploying Cloud-Based Software to Ensure Functionality & Maximize Advantages

Cloud-Based Software Strategic Planning

Making the switch to cloud Software as a Service (SaaS) can offer a variety of benefits, such as lower electrical bills and maintenance costs. Implemented properly, SaaS can be an inexpensive, flexible solution for your business. However, if hastily implemented, cloud-based software can leave your firm in a very difficult situation.

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Embracing the Software Service Economy

Embracing Software as a Service & Cloud Technology

Stanford professor and former Oracle president of on-demand business, Timothy Chou, discusses his perspective on the software economy's future in his new book Seven, the follow-up book from his previous work, The End of Software (2004).

Within the last ten years, many Software as a Service (SaaS) companies that were once small private firms have become large corporations.

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Top 5 Issues Facing Hospital CIOs Today

Technology Challenges for Healthcare/Hospital CIOs

Technology, such as cloud computing, is becoming increasingly attractive in the healthcare management industry. Hospital CIOs, however, now face the difficult task of optimizing new technology while still maintaining the healthcare industry's ethical standards. Here are the top five challenges faced by Hospital CIOs in implementing new technology:

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3 Steps for Integrating People and Technology

Integrating People & Technology

Unlike the plot of many sci-fi movies, the human race has yet to be dominated by artificial intelligence. And since we are not living in the world of I, Robot or The Matrix, we still need smart individuals to work alongside the technology we use. Neither can achieve maximum efficiency without the other.

Integrating people and technology is a critical step in constructing efficient collaboration within a business. A lack of integration might hold any business back from achieving its maximum potential growth.

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