10 Best Outsourced Customer Service Providers for 2026
Delivering good customer service has never been more important. Customers now move quickly from brand to brand, and a single poor interaction can cause someone to switch. On the other hand, great service builds trust, loyalty, and referrals. Because of this, many companies are turning to outsourced customer service providers instead of building the needed internal teams.
Our updated list highlights 10 of the best outsourced customer service providers for 2026. These companies offer strong service, flexible delivery options, and the ability to grow with you as your customer base expands.
What is Outsourced Customer Service?
Outsourced customer service is when a company hires another organization to handle customer interactions on its behalf. Instead of recruiting and managing support agents directly themselves, a specialized provider handles the daily work, often including phone support, email, live chat, social media conversations, and technical help.
For 2026, it's now common for outsources to offer a mix of human agents, AI tools, quality monitoring, multilingual coverage, and analytics. This gives businesses access to strong service without building the environment of qualified people and good software.
Outsourced customer service continues to grow as an industry. Companies of all sizes are using outside teams to handle phone, chat, email, social support, and even more specialized work. The goal is simple: support customers well without carrying the cost and complexity of hiring, training, and managing a large in-house staff.
Pros of Outsourced Customer Service
There are several advantages to customer service outsourcing, including:
- A wide range of support channels, including phone, chat, email, social media, and in-app help
- Often more cost-effective than building and managing in-house teams
- Easy to scale up or down based on demand
- Access to trained, experienced agents and modern tools
- Faster setup time than hiring and training a new team
- Ability to support customers around the world in different languages
- Many providers now include AI-supported quality checks and reporting
Cons of Outsourced Customer Service
Before going this route, it's worth noting that there are a few disadvantages to customer service outsourcing:
- A third-party team represents your brand, so training and communication must be strong, requiring branding guidance and feedback
- You need clear internal processes for escalations
- Budgets can increase if volume increases unexpectedly
- Some providers offer more languages or regions than others, so coverage needs to be checked
Top 10 Outsourced Customer Service Vendors
Here are our 10 outsourcing-provider picks for customer services that could give your customers a top level of service:
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Foundever
Foundever is one of the largest outsourced customer service providers in the world. They support millions of interactions daily and offer broad global coverage and deep experience across many industries.
Services
- Over 150,000 agents across 45 countries
- Support for more than 60 languages
- Phone, chat, email, and social support
- Scalable staffing for 24/7 service
- Customer care, technical support, and specialized CX programs
Pros
- Very strong global footprint
- Wide language and channel support
- Large-scale experience with major brands
Cons
- Typically a better match for mid-size and large companies
- Not always the most cost-effective option for smaller teams
Business Types Well-Suited For
- Mid-sized companies
- Large organizations
- Global brands needing multilingual or 24/7 coverage
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Ascensos
Ascensos is known for personalized and boutique-style customer service outsourcing. They focus on custom programs and close alignment with a brand's voice and personality.
Services
- Omnichannel support across phone, chat, text, and social platforms
- Multilingual services for international brands
- Detailed customer insights and reporting
- Flexible team structures with both on-site and home-based agents
Pros
- Strong brand alignment and personalized support
- Good for companies needing a customized approach
- Multilingual options for international audiences
Cons
- Hybrid delivery model may be less cost-optimal than fully virtual providers
Business Types Well-Suited For
- Small and mid-sized businesses
- Consumer brands wanting a personalized support approach
- Companies with strong brand-voice requirements
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TELUS Digital
TELUS Digital provides global customer support with a strong focus on digital-first experiences. They combine traditional human support with AI tools and automation.
Services
- Multi-channel and multi-language support
- AI-powered chatbots
- Support coverage in over 30 countries
- CX programs for technology, gaming, eCommerce, telecom, finance, healthcare, travel, and more
Pros
- Strong mix of human support and digital tools
- Broad geographic reach
- Deep experience across many industries
Cons
- Some offerings are more suitable for mid-size and enterprise-level clients
Business Types Well-Suited For
- Mid-sized and enterprise companies
- Global organizations with complex support needs
- Brands using a mix of digital and human support channels
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LiveOps
LiveOps specializes in virtual, US-based agents who work from home. They offer flexible support that scales quickly and uses a pay-by-the-minute pricing model.
Services
- Phone, chat, and email customer support
- VirtualFlex platform for remote agent delivery
- Usage-based pricing
- Quality assurance and performance monitoring
- Support for industries such as healthcare, insurance, retail, energy, government, and travel
Pros
- Very flexible, pay-as-you-go pricing
- Strong work from home agent model
- Good for companies with fluctuating volume
Cons
- US-based workforce only, so not ideal for global languages
Business Types Well-Suited For
- Small and mid-sized businesses
- Companies with fluctuating support volume
- Organizations wanting a flexible, usage-based pricing model
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TaskUs
TaskUs is one of the largest global CX outsourcing providers. They support customer care, technical help, retention programs, and digital service operations.
Services
- Phone, chat, email, and social support
- Trust and safety operations
- Content moderation
- Multilingual global teams
- AI-assisted tools and quality monitoring
- Scalable staffing for rapid growth
Pros
- Very strong for SaaS, online services, and digital brands
- Modern tools and workflows
- Global coverage with flexible staffing models
Cons
- Often best suited for companies with steady or high support volume
Business Types Well-Suited For
- Fast-growing SaaS and tech companies
- Online marketplaces and digital-first brands
- Companies needing modern, scalable global support
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TTEC
TTEC provides outsourced work-from-home (WFH) contact center services across multiple channels.
Services
- Phone, email, chat, and social support
- Multilingual, global delivery centers
- AI automation and quality tools
- CX analytics and reporting
- Customer care for retail, telecom, healthcare, finance, and more
Pros
- Large global presence
- Wide range of channels and languages
- Strong mix of human support and digital enhancements
Cons
- Often geared toward mid-size and enterprise companies
Business Types Well-Suited For
- Enterprise organizations
- Companies needing multilingual global support
- Businesses investing in digital CX and analytics
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Working Solutions
Working Solutions offers virtual, US- and Canada-based agents with experience across many industries. They are known for high service quality and strong reporting.
Services
- Phone, chat, text, email, and social support
- Inbound sales support
- SLA and performance analytics
- Support for energy, finance, healthcare, travel, telecom, and retail
Pros
- Experienced work-from-home agents
- Strong reporting and analytics
- Good fit for organizations needing consistent service quality
Cons
- Limited to North America
Business Types Well-Suited For
- Small and mid-sized businesses
- Organizations needing experienced US/Canada-based agents
- Companies wanting consistent service quality and reporting
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Capita
Capita is a large UK-based BPO with broad customer service operations across public and private sectors. They are experienced with complex service environments.
Services
- Multi-channel customer care
- Automated and digital support
- Complaint handling, collections, and remediation
- Contact centers in the UK and global WFH coverage
- Support for government, telecom, utilities, retail, healthcare, and financial services
Pros
- Strong experience with complex and regulated environments
- Wide mix of human and digital support options
- Large staffing capacity
Cons
- Primarily suited to UK and European organizations
Business Types Well-Suited For
- Large UK and European organizations
- Public-sector and regulated industries
- Companies with complex or high-volume support programs
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SupportNinja
SupportNinja provides modern, flexible customer service outsourcing for SaaS companies, eCommerce brands, and fast-growing digital businesses.
Services
- Phone, chat, email, and social media support
- Multilingual teams
- Technical support and tiered help
- Back-office customer operations
- Support for SaaS onboarding and customer success tasks
Pros
- Very strong fit for SaaS and online businesses
- Global and nearshore (ie. nearby country) teams
- Cost-effective and flexible
Cons
- Less established in very large enterprise environments
Business Types Well-Suited For
- SaaS companies
- eCommerce and subscription brands
- Small and mid-sized businesses needing cost-effective global support
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SupportYourApp
SupportYourApp handles customer support for SaaS and eCommerce companies and offers 24/7 coverage with multilingual agents.
Services
- Phone, chat, email, and social support
- 24/7 coverage
- Options for Amazon seller support
- Social media management and customer engagement
- Offices in the US, UK, and Europe
Pros
- Flexible pricing
- Good for growing SaaS and eCommerce brands
- Strong support for Amazon sellers and online marketplaces
Cons
- Smaller language selection compared to larger BPOs
Business Types Well-Suited For
- SaaS and tech companies
- eCommerce businesses
- Brands wanting 24/7 multichannel support with flexible pricing
Customer Support Outsourcing: Key Takeaways
Outsourcing customer service can help companies handle support needs more efficiently without building a large internal team. The providers above offer a wide range of options, from global enterprise-level operations to flexible partners focused on SaaS and online businesses.
When choosing a provider, consider:
- The level of support you need (channels, languages, hours)
- Your budget
- Your expected ticket volume
- Whether you want onshore, nearshore, offshore, or a mix
- How quickly you plan to scale
The right partner should feel like an extension of your own team and make your customer experience stronger and easier to manage.
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Categories: Customer Service
