This is how Change Managers use Giva to assess and escalate RFCs:
A good change management process must have a way to bypass the normal approval routine. When Change Managers receive RFCs that they deem to be urgent, they change the priority to "URGENT," the status to "PENDING" and Pending Actions to "AWAITING APPROVAL." Giva's change management tool automatically notifies the Change Advisory Board (CAB) and the Emergency Committee (EC) by email of the urgent RFC.
Giva's IT change management software solutions align with ITIL® guidelines and comply with HIPAA and SOX standards.
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