IT Service Management (ITSM) Software in the Cloud

Since 1999, Giva has consistently earned 4.9 out of 5 stars from independent customer reviews of our intuitive cloud ITSM solution.

Find out why Giva is among the top ITSM software solutions. Speak to one of our relationship managers today, or take a self-guided tour. Giva offers a 30-day free ITSM software trial, so you can get hands-on experience.
IT Service Management Software Dashboard
Intuitive IT Service Management Dashboard
IT Service Management Ticket Creating Features
IT Service Management Incident Creation, Simplified
Robust, Fast & Painless Giva Reports
Easy, Robust, Real-Time Reports
Giva's Help Desk Software Administration Introduction
Quick Setup

Why Giva for Your IT Service Management Software?

Giva follows the latest industry-leading ITIL® best practices including ITIL v4. ITIL is a best-practice framework or set of best practices that guide ITSM.
Giva allows you to start quickly with Service Desk Management and then move to: Service Level Management, Incident Management, Problem Management, Knowledge Management, Change Enablement/Management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT Service Management team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our web-based IT Service Management programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Giva follows the latest industry-leading ITIL® best practices including ITIL v4. ITIL is a best-practice framework or set of best practices that guide ITSM.
Giva allows you to start quickly with Service Desk Management and then move to: Service Level Management, Incident Management, Problem Management, Knowledge Management, Change Enablement/Management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT Service Management team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our web-based IT Service Management programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
View our pricing plans with a list of all the features included.
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Giva's IT Service Management (ITSM) Suite

Service Desk Management
Get started in just hours with out-of-the-box industry "best practices" and ITIL default options.
Service Level Management
Target respond/resolve times to measure goals & deliver consistent service.
Incident Management
Macros, Quick Incidents, copy/duplicate & keyboard shortcuts to rapidly create, update & close incidents.
Problem Management
Tools to assist in determining root causes & prevent recurrence.
Knowledge Management
Leverage solutions & provide employee self-service.
Change Enablement/Management
Decrease change related failures & increase productivity.
Configuration Management (CMDB)
Hardware Asset Management: Standard/custom assets & templates.
Software License Management
Manage license costs, utilization & prevent audits.
Continual Improvement:
Tools to achieve incremental and breakthrough improvements.
Service Catalog
Empower employees with self-service, knowledge & FAQs.
Giva's Customer Satisfaction Surveys / Success Center
Capture feedback on a continuous basis to measure customer pulse.
Information Technology Infrastructure Library (ITIL)
Compliant out-of-the box.

Giva's Web-Based IT Service Management Software: Problems & Solutions

Problem
Giva Solves It
  • Create & reuse knowledge with our IT Service Management system
  • Rapidly update & close incidents with Macros, Quick Incidents, copy/duplicate Incidents & keyboard shortcuts
  • Quick Resolutions leverage key solutions already created
Giva Solves It
  • Real-time dashboards with a large widget library
  • Highly customizable dashboard for each agent with Giva's ITSM solution
  • Easy Three Click Reporting Analytics™ right out-of-the-box
  • Broadcast and marquee messages rapidly communicate warnings & critical information
Giva Solves It
  • Advanced workflow rules increase productivity of the IT service desk organization
  • All modules are highly integrated: Start with one & then scale up
  • Scheduled Tasks create recurring service requests in the future
  • Tsunami Incidents group major events for simultaneous updating
Giva Solves It
  • Severity Levels: Urgency ratings keep focus on the top priorities
  • Routing and action rules convert emails into service requests including attachments & embedded images
  • High performance search engine increases productivity with Giva's ITSM system
Giva Solves It
  • Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
  • Auto close rules & workflows
  • Custom incident and service request forms capture additional necessary fields
  • CC Customers & Assignees: Send notifications to multiple people
  • Parent/Child service requests for long term projects
Giva Solves It
  • Giva's Customer Satisfaction Surveys / Success Center: Capture feedback on a continuous basis to measure customer pulse
  • Custom or standard surveys with out-of-the-box reports ready to use
  • Team Efficiency, Improvement & Productivity Reports
Giva Solves It
  • Create & reuse knowledge with our IT Service Management system
  • Rapidly update & close incidents with Macros, Quick Incidents, copy/duplicate Incidents & keyboard shortcuts
  • Quick Resolutions leverage key solutions already created
  • Real-time dashboards with a large widget library
  • Highly customizable dashboard for each agent with Giva's ITSM solution
  • Easy Three Click Reporting Analytics™ right out-of-the-box
  • Broadcast and marquee messages rapidly communicate warnings & critical information
  • Advanced workflow rules increase productivity of the IT service desk organization
  • All modules are highly integrated: Start with one & then scale up
  • Scheduled Tasks create recurring service requests in the future
  • Tsunami Incidents group major events for simultaneous updating
  • Severity Levels: Urgency ratings keep focus on the top priorities
  • Routing and action rules convert emails into service requests including attachments & embedded images
  • High performance search engine increases productivity with Giva's ITSM system
  • Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
  • Auto close rules & workflows
  • Custom incident and service request forms capture additional necessary fields
  • CC Customers & Assignees: Send notifications to multiple people
  • Parent/Child service requests for long term projects
  • Giva's Customer Satisfaction Surveys / Success Center: Capture feedback on a continuous basis to measure customer pulse
  • Custom or standard surveys with out-of-the-box reports ready to use
  • Team Efficiency, Improvement & Productivity Reports

Rich, Visual IT Service Management Dashboard

The best ITSM service desk platform with real-time monitoring of every customer request, so nothing slips through the cracks. No excuses.

Service desk software dashboard

Online IT Service Management Reports and Dashboard Examples

Giva Online ITSM Software is HIPAA/HITECH Compliant for Maximum Security

Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of ITSM solutions.
HIPAA/HITECH compliance simplified
Giva's ITSM software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
Multi-level PHI and EHR encryption
Giva's hosted IT Service Management solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data center infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.

Cloud-Based IT Service Management Dashboard & Features

Service Catalog self-service portal
Provide end users round-the-clock access to resources, so they can resolve their own issues before contacting your agents.
Knowledge Management
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable service desk resolutions previously created to resolve similar tickets.
Multiple IT service desk instances/configurations
Customize Giva for any department or subsidiary organization and deliver real-time agent and team analytics to help improve performance.
Tsunami Incidents™
Giva's ITSM tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Automate and schedule tasks and service request workflows
Automatically open service requests on a scheduled and recurring basis. Automate escalation and closure of incidents and service requests.

Access Giva Cloud IT Service Management Anywhere — Mobile, Tablet, & Desktop

You get an intuitive experience with little training required.

Client Success

MetroHealth System
"Giva is easy to learn, quickly create service requests and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Mike Norman, Director at MetroHealth
  • Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
  • Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
  • Reduced case volume by 35% due to using Giva's customer self-help portal
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