How to Leverage Metrics & KPIs to Reduce Call Volume
Lower Costs and Increase Customer Satisfaction
Do you know how to use metrics and key performance indicators (KPIs) to turn your organization around?
Are you struggling with what you should measure and how to do it?
This white paper will help you learn to:
- Utilize metrics to hold people more accountable; who to reward, who to warn and who to terminate
- Reduce the amount of time you spend building and running reports
- Build incentives into your organization to change behavior
- Proactively identify trends and patterns to take corrective action when necessary
IT Help Desk Whitepapers
- How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?
- Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing
- Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system" - Summary of Acquisition and Lifetime Costs