BPO stands for Business Process Outsourcing and is the contracting of services to third-party companies that can provide them more inexpensively or more efficiently than your organization. Businesses outsource their work for many reasons but are most commonly looking to decrease costs, expand capabilities, or lessen risks.
In increasingly high-pressure business environments, customer support teams face unprecedented pressure to deliver fast, effective support while managing increasingly complex technical environments.
Call centers are the heartbeat of your customer service operation. Customer expectations are higher than ever. Quick answers aren't a nice-to-have anymore, they're non-negotiable.
In our article, we help you understand what call center analytics is, the various types, and how to use it best and overcome challenges to take your processes to the next level.
IT cost management is essential for running any modern IT operation. It's also essential for providing IT services for clients.
We've all been there, stuck on hold with customer support, hoping to be escalated to someone who can actually fix the issue. That's just one situation for escalating incidents, but there can be many other reasons.
Effective IT Asset Management (ITAM) is the best way to make sure an organization gets the most value from its technology hardware, software, and cloud-based solutions.
We already know that business revolves around your customer, and attracting new buyers and retaining your most loyal ones is critical to success and longevity. Enter Customer Service Management.
Incidents are an inevitable part of business operations and are not all created equally. That's where incident classification comes into play.
Every incident resolution in IT Service Management (ITSM) and DevOps starts with a problem. A customer (also known as a user) has a problem, and they need the IT team's help to resolve it.
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