Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Biggest Healthcare Challenges for 2022 (and Beyond)

Healthcare's Biggest Challenges

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The onset of the COVID-19 pandemic has driven the healthcare industry through several simultaneous changes and challenges. Record patient levels, hospital staff shortages, remote work, and HIPAA exemptions have all made appearances at one point or another. Healthcare organization CEOs and other management figures have dealt with many of these situations on the fly, without much warning. As we progress through 2022 and beyond, what should the industry expect from a change perspective? Continue reading to find out how you can stay ahead of the curve! 

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Good vs. Great User Experience: How to Implement Intuitive UX Design Principles

Great UX Design Principles

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A recurring theme with Giva software is the ease of use, from a customer perspective, known as the User Experience (UX), as is the case with any great software solution.

Customers buy software to solve a problem, or series of problems, whether that's to increase revenue, make operations more cost effective, do their taxes, or any number of other jobs that need doing.

Transforming the user experience from good to great is no accident. The key to creating a great, intuitive UX is an intimate knowledge of the way customers/users actually use the software.

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Recommended Best Books for DevOps, SaaS, ITIL and Other Tech and Leadership Enthusiasts

Best Tech Books Recommendations

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One of the top ways to promote self-improvement is through reading books. Often written by experts or those with knowledge in a particular field, they can be great resources when looking for fresh perspectives on existing or emerging technologies and trends. So, whether you're at work, at your local cafe, or home after a long day, kick back and relax by adding these technology-related books to your 2022 reading list.

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How Your Customer Support Help Desk Feeds Your Knowledge Base

Build Knowledge Base from Help Desk Customer Support

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In a competitive business environment, it's more important than ever to keep customers happy. You need a proactive, customer-centric help desk and an in-depth and helpful knowledge base sitting alongside that.

Not only does this help customers when things go wrong, but it also makes it easier for them to use a product. Customers are happier when they can access everything they need without requiring assistance from a help desk.

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What is Data Governance and Who Does It?

Data Governance

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Now more than ever, data governance is crucial to effective management and decision-making within enterprise organizations. 

Data governance is a process and set of principles whereby a company manages data availability, security, integrity, and usability within systems, software, and databases.

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Top Cybersecurity Threats to Healthcare in 2022

Top Cybersecurity Threats to Healthcare in 2022

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The healthcare industry is subject to many types of existing and new cybersecurity threats. With technology constantly developing and information considered to be highly valuable, cyber criminals see this industry as a gold mine of sorts. Crime can also occur internally, with employees playing the part of "bad actor."

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Common FAQs About Storing Data in the Cloud

Common FAQs About Storing Data in the Cloud

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Intro (what is the "cloud" in data management)

Data in the cloud - it is probably a term you have heard before - but do you know what it means or its function? The cloud can be a confusing concept for those used to older technological practices like storing data on USB sticks and hard drives or printing and storing documents in a filing cabinet. While old-school forms of data management might work for you and your organization, the truth is, the world has moved on. According to data collected by Hosting Tribunal, 94% of enterprises already use a cloud service of some kind today, with that number only expected to continue growing. 

The cloud is the way of the present and the future. Storing data in the cloud is both more efficient and more secure. With so many individuals and enterprises already using some form of this technology, it is likely just a matter of time until you will need to ditch that USB stick or external hard drive for good. 

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Does Title 42 CFR Part 2 Confidentiality of SUD Patient Records Apply to You?

SUD Privacy

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People with alcohol or drug use disorders do not always seek treatment for their substance use disorders because of fear: fear of the social and legal consequences if family, friends, neighbors, employers, co-workers, law enforcement, and even medical personnel learn of their substance abuse.

Protecting that privacy and encouraging treatment for substance use disorders (SUD) is the purpose of Title 42 of the Code of Federal Regulations (CFR) Part 2: Confidentiality of Substance Use Disorder Patient Records (Part 2).

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Business Process Mapping (BPM) Explained: Purpose, Benefits, and How-To

Business Process Mapping

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An organization's business processes demonstrate its existence. Whether a company is a start-up or a worldwide corporation with several operating centers, efficient and painless business processes are essential to success. What methods do you use to understand business processes to help improve the efficiency and effectiveness of your operations? 

Enter the Business Process Map (BPM). Process mapping can aid in understanding a process from beginning to end.

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HIPAA Right of Access: Medical Records & Release of Information

HIPAA Right of Access: Medical Records and Release of Information

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With advancements in technology, individuals can now be more involved in their healthcare than ever before. Whether it is pulling results, requesting appointments, or transferring records, the way healthcare data is stored and shared has changed. This practice, often referred to as a right of access, allows for on-demand, and real-time access to personal health information (PHI) on the part of a patient, once requested and received.

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