Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Business Acquisitions and the Effects on Employees

Business Acquisitions & Employee Management

Newton's Third Law of Motion in physics says that for every action there is an equal and opposite reaction. One may be asking, what does this have to do with business acquisition and the effects and current management and the rest of the employees? The answer to that would be everything. Like most things in life, this statement can be used in a different context than the one it was originally intended, but for this purpose, it will be related to the context of business.

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Giva Student Scholarship & Worldwide Community Ambassador Award Winner & Essay: Shannon Strader

Giva's Student Scholarship & Community Ambassador Award

Giva is very pleased to congratulate Shannon Strader, our most recent recipient of Giva's Student Scholarship and Worldwide Community Ambassador Award!

Ms. Strader submitted the required essay answering the questions:

How will you use your talents and education to make the world a better place for future generations? What are your career and personal goals and why?

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How to Negotiate a Software License Agreement

Negotiating Software License Agreements

Is your company in the process of selecting a software vendor? Before signing on the dotted line you will want to establish important clarifications and comparisons between vendors as you walk through the process of negotiating a software license agreement (SLA). At face value, negotiating SLA's may seem like a daunting task. With so many aspects to consider, this process can be overwhelming.

In Giva's recent Business.com article "Before You Sign: Important Questions to Ask When Negotiating Software License Agreement," you can learn how to compare software license agreements to fulfill your company's needs. This guide walks you through which questions to ask to ensure that the best option for your company is cost-effective, flexible, and time efficient enabling your business to achieve its full potential.

Customer Service Success from Top Customer Service Companies

Top Customer Service Companies

Last year's Customer Service Hall of Fame list from 24/7 Wall St. highlights the top ten businesses with an "excellent" rating and can be found here. With the list of companies established, the question becomes what makes their customer service so great? Let's zero in on the top five: Kroger, Marriott, Apple, Chick-fil-A, and Amazon to find out.

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Giva Salutes: Daily Good

Daily Good

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

Between work, school, and family, there are plenty of ways life can become hectic and stressful. One company, Daily Good, inspires people to push forward. Daily Good was founded by a college student in 1998 when he sent friends daily inspiring quotes. The site now shares positive news with more than 100,000 subscribers.

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Right Thinking for the Right Ideas & Inspiration

Business Ideas, Plans & Strategies

In today's fast-paced world, we often forget to stop and think critically about our daily choices and how they affect our overall goals. Information Age recently published Giva's article, "How The Right Thinking Can Inspire CIO Light-Bulb Moments," which lists great ways to reboot your habits in order to inspire productive thinking.

Setting aside time to simply think may seem unproductive, but it has been proven time and again that the greatest innovators are those that think creatively, curiously, and frequently. Investing "think" time into our daily habits can stimulate and encourage the open-mindedness needed to explore new ideas.

Turning Customer Service Lemons into Lemonade

Customer Service Lemons to Lemonade

Sometimes life gives you lemons. It happens to you personally and it will happen with your business too. From the small issues like late delivery of a customer's order to the big ones like a product recall that threatens the bottom line, the trick to handling lemons is learning to make them into lemonade. Here are some examples of companies who turned lemons into lemonade and some tips for how to do it yourself.

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Outsourcing vs. In-House Customer Service

Outsourcing Customer Service

The eternal argument: should companies outsource customer service? The truth is, it depends. There are a number of factors that go into deciding whether or not to outsource your company's contact center. Let's take a look at both sides.

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Giva Salutes: All Star Code

All Star Code

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

All Star Code, a NYC-based nonprofit organization, actively prepares young men of color for the vast, diverse field of technology start ups. At All Star Code, men of color have access to mentorships, internships, workshops that will help them navigate the ever-growing tech field.

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5 Reasons to Use a HIPAA-Compliant Cloud Solution for Change Management

Cloud IT Change Management

IT Change Management has many benefits including automating the submission, tracking, and approval for IT changes. It also cuts costs, reduces support calls and increases employee productivity.

When thinking about these benefits, there is also the advantage of helping your company become more secure by having your change management platform in a HIPAA-compliant cloud infrastructure. A recent InformationAge article from Giva explains these benefits in detail: The five reasons to keep change management in a HIPAA compliant cloud

Although many cloud vendors have been around for years, it does not mean they are HIPAA compliant. Make sure your company does its research before choosing which vendor they will trust to keep their information secure.

 

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