Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

[Read More]

The Next Big Thing In Call Centers: The Emerging Model

Call Centers & The Emerging Model

Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees with five being the optimum number, and a checklist that evaluates the efficiency of the call. This is all done with the goal of decreasing variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard call checklist that meets all of those requirements. However, it has been revealed that not only is this method of call monitoring and quality assurance outdated, it is also relatively ineffective when compared to the information and results that could be obtained through the usage of the increasingly popular Emerging Model.

[Read More]

Improving Information Security with IT Infrastructure Library (ITIL)

ITIL & Information Security & Protection

If your company is bewildered with the relationship between the IT Infrastructure Library (ITIL) and security, you are not alone. Protecting any information is a daunting task, but ITIL can help to bring you to the finish line.

Giva's article, How can IT Infrastructure Library (ITIL) improve information security?, recently published by betanews.com, elucidates why ITIL is a very effective way to cork any security holes, and details which specific processes are the best for the task.

Giva Altruism Writing Intern Kayla Forcey Joins City Year

Giva Interns & City Year

It is always an exciting and proud moment for Giva when our accomplished interns take their interests and skills to new heights. Kayla Forcey, one of our recent altruism writers and researchers, has chosen to do just that with City Year, a non profit dedicated to educating disadvantaged youth.

[Read More]

Benefits of Consumer Communications Management

Customer Service Communications

The importance and value of cultivating and maintaining customer relationships cannot be overstated. Any business that fails to cater to their customers in ways that are business efficient as well as positively reinforcing, are doing themselves a great disservice. Businesses tend to understate the importance of customer relations management, only focusing on problem solving, rarely prevention. This is a mistake that can cost them dearly. It is rare that businesses can be effective and efficient in all areas. There are three big benefits to having a separate customer service division:

[Read More]

Impact the Globe this Summer by Discovering Volunteering Solutions

Volunteering Solutions

It is not too late to make summer 2016 your most adventurous, rewarding and benevolent summer yet! Volunteering Solutions provides hundreds of volunteer and internship programs all over the world, namely in Asia, Africa, and South America.

Founded in 2006 as a member of the World Youth Student and Educational (WYSE) Travel Confederation, Volunteering Solutions was created to give high school students and older their ideal travel and service expedition. Since then, their staff has guided hundreds of explorers through the journey of their choice, while working to improve the well being of various communities worldwide.

[Read More]

Business Acquisitions and the Effects on Employees

Business Acquisitions & Employee Management

Newton's Third Law of Motion in physics says that for every action there is an equal and opposite reaction. One may be asking, what does this have to do with business acquisition and the effects and current management and the rest of the employees? The answer to that would be everything. Like most things in life, this statement can be used in a different context than the one it was originally intended, but for this purpose, it will be related to the context of business.

[Read More]

Giva Student Scholarship & Worldwide Community Ambassador Award Winner & Essay: Shannon Strader

Giva's Student Scholarship & Community Ambassador Award

Giva is very pleased to congratulate Shannon Strader, our most recent recipient of Giva's Student Scholarship and Worldwide Community Ambassador Award!

Ms. Strader submitted the required essay answering the questions:

How will you use your talents and education to make the world a better place for future generations? What are your career and personal goals and why?

[Read More]

How to Negotiate a Software License Agreement

Negotiating Software License Agreements

Is your company in the process of selecting a software vendor? Before signing on the dotted line you will want to establish important clarifications and comparisons between vendors as you walk through the process of negotiating a software license agreement (SLA). At face value, negotiating SLA's may seem like a daunting task. With so many aspects to consider, this process can be overwhelming.

In Giva's recent Business.com article "Before You Sign: Important Questions to Ask When Negotiating Software License Agreement," you can learn how to compare software license agreements to fulfill your company's needs. This guide walks you through which questions to ask to ensure that the best option for your company is cost-effective, flexible, and time efficient enabling your business to achieve its full potential.

Customer Service Success from Top Customer Service Companies

Top Customer Service Companies

Last year's Customer Service Hall of Fame list from 24/7 Wall St. highlights the top ten businesses with an "excellent" rating and can be found here. With the list of companies established, the question becomes what makes their customer service so great? Let's zero in on the top five: Kroger, Marriott, Apple, Chick-fil-A, and Amazon to find out.

[Read More]

 

Newer Entires     1   ...   6   7   8   9   10   11   12   13   14   15   16   ...   65     Older Entries