Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Giva Salutes: National Institute of Aerospace

National Institute of Aerospace

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

Today, Giva salutes a national nonprofit dedicated to higher education and space exploration. The National Institute of Aerospace (NIA), founded in 2002 as a project partner of the NASA Langley Research Center, works with more than nine different member universities, and is sponsored by NASA, the Federal Aviation Administration, the U.S. Department of Defense, and the National Science Foundation. This nonprofit works to engage young scholars in conducting aerospace research, developing the world's newest technology, and inspiring innovation for the future.

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University Hacking: What Can We Learn?

University Hacking

In June 2016, a Canadian university found itself the victim of a ransomware attack. The malware encrypted all of the school's files as well as their email system, affecting professors, students, and administration. As a result of the widespread and urgent need to access the school's files and email system, the University paid the bitcoin ransom of $20,000 in exchange for the decryption keys in order to gain access once again.

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5 Ways Leaders Benefit From Mindfulness and Meditation

Mindfulness & Meditation

If you are one of the thousands striving to improve themselves, look no further! Before you search through a chaotic maze of solutions, know that introspection and mindfulness can save you the hassle.

Giva's recent business.com article 5 Ways Meditation and Mindfulness Can Impact Your Career lists five novel ways you can improve yourself and your leadership skills. It guides you through simple and concise tasks you can do at your convenience to ease yourself into a more mindful being.

3 Tips to Prepare for 2016 HIPAA Audits

HIPAA Audits

The U.S. Health and Human Services (HHS) Office for Civil Rights (OCR) first began conducting HIPAA audits in 2014 and is continuing with phase two this year. The purpose of these audits is to ensure the protection of each individual's personal information. The second phase examines decryption and encryption, facility access controls, and additional high risk areas that have yet to be specified. If your company is being audited, it will receive an audit notification letter from the OCR and should plan for an estimated 30 to 90 day procedure.

With this knowledge, your company can begin to prepare for the assessments to make certain that you are ready.

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Giva Student Scholarship Winner Essay: Amberley Snyder - Making Lemonade Along Life's Way

Turning Life's Lemons to Lemonade

Everyone has challenges in their lives. We will all have obstacles we face. We may not always get to choose those obstacles, but we do get to choose how we are going to handle them. Throughout my life, I have learned there are ways to find the blessings, motivation or inspiration within every situation. I wanted to share some of the lessons I have learned.

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Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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The Next Big Thing In Call Centers: The Emerging Model

Call Centers & The Emerging Model

Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees with five being the optimum number, and a checklist that evaluates the efficiency of the call. This is all done with the goal of decreasing variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard call checklist that meets all of those requirements. However, it has been revealed that not only is this method of call monitoring and quality assurance outdated, it is also relatively ineffective when compared to the information and results that could be obtained through the usage of the increasingly popular Emerging Model.

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Improving Information Security with IT Infrastructure Library (ITIL)

ITIL & Information Security & Protection

If your company is bewildered with the relationship between the IT Infrastructure Library (ITIL) and security, you are not alone. Protecting any information is a daunting task, but ITIL can help to bring you to the finish line.

Giva's article, How can IT Infrastructure Library (ITIL) improve information security?, recently published by betanews.com, elucidates why ITIL is a very effective way to cork any security holes, and details which specific processes are the best for the task.

Giva Altruism Writing Intern Kayla Forcey Joins City Year

Giva Interns & City Year

It is always an exciting and proud moment for Giva when our accomplished interns take their interests and skills to new heights. Kayla Forcey, one of our recent altruism writers and researchers, has chosen to do just that with City Year, a non profit dedicated to educating disadvantaged youth.

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Benefits of Consumer Communications Management

Customer Service Communications

The importance and value of cultivating and maintaining customer relationships cannot be overstated. Any business that fails to cater to their customers in ways that are business efficient as well as positively reinforcing, are doing themselves a great disservice. Businesses tend to understate the importance of customer relations management, only focusing on problem solving, rarely prevention. This is a mistake that can cost them dearly. It is rare that businesses can be effective and efficient in all areas. There are three big benefits to having a separate customer service division:

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