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In today's ever-changing, technology-driven world, organizations strive to provide efficient and effective customer support. One strategy that has gained significant attention is ticket deflection. By proactively guiding customers to self-service resources and resolving their issues without the need for direct contact, ticket deflection streamlines support processes and benefits both organizations and customers.
In this blog post, we will examine the concept of ticket deflection, its benefits, and how organizations can leverage tools to enhance their support operations.
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