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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

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On the surface, many people identify ransomware as a one-dimensional type of attack that encrypts files and only frees them once payment is received. In theory, this is the basis for most ransomware attacks. Over time, cybercriminals have continued to develop attacks to be more intricate and ultimately more damaging.

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How to Create & Foster an ITIL Change Management Culture in Your Organization

Creating & Fostering an ITIL Change Management Culture

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For many organizations, the ITIL Change Management process can seem like a daunting task. It is easy to get caught up in all of the steps and lose sight of what is important. But by following some simple tips, you can foster an environment that cultivates a change management culture within your organization.

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What is the State of Telehealth in Canada and Where Does it Lag?

What is the State of Telehealth in Canada and Where Does it Lag

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Telehealth can be super convenient, effective, and affordable. With the prevalence of COVID-19, many are now more comfortable with seeking medical advice from the comfort of home, rather than visiting a physical doctor's office. Today, there are many free and confidential telehealth services run by the public health authorities across Canadian provinces and territories. Generally, these services are government-run and match patients with healthcare professionals, all via the phone. Once connected, patients can ask for medical advice on a variety of non-emergency topics. Most of the subject matter will revolve around healthcare professionals advising patients whether or not the particular condition is something that can be managed at home, or something that should be referred to in-person care.

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3 Steps to Reduce Technology Complexity for the Healthcare Caregiver

Healthcare Patient Engagement

Photo Attribution: Irina Strelnikova/Shutterstock.com

Is your healthcare model using multiple devices or complex applications to manage patient information? This can cause many complications and consume much precious time that could otherwise go towards providing the best possible care for people in need. Instead of having to manage all these different types of pieces, your healthcare team can have more control over patient data in an easier way.

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3 Reasons to Use SaaS in Your Business-to-Customer (B2C) Call Center

3 Reasons to Use Saas in Your Business to Customer Call Center

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Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. SaaS is revolutionizing the business-to-customer call center industry by taking advantage of its ease of use and flexibility when compared with other options, like on-premises systems. Here are three main reasons your business to customer company should consider migrating your call center to a SaaS platform:

  1. Ease of Use

    SaaS is a great way to make your customer support even more efficient and streamlined. You can manage everything from within one application, so you do not have to keep checking for new updates or conduct business with multiple vendors. A single portal for various applications distills customer service down to its simplest and most effective form.

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3 Critical Times You Should Start IT Change Management Processes for Cost-Effective ITSM

When Should You Start IT Change Management

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It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. It is equally important to know when you should be initiating those processes to most effectively be agile and aid process-improvement practices.

IT administrators understand that their ITSM systems are complex, multi-faceted environments that require constant maintenance on time and on budget. To manage and retain the IT budgets available, they have to ensure data and processes are synchronized and reflected in a timely and cost-effective way. This level of management is essential to keeping IT operations on schedule and budgets kept under control. It can be challenging to transition from traditional to modernized/digital ITSM to ensure best practices are being followed so that you can adapt and maintain your business.

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Top AI Trends & Developments That Improve Cybersecurity for Businesses

Top AI Trends & Developments That Improve Cybersecurity for Businesses

Photo Attribution: Anson_shutterstock/Shutterstock.com

Believe it or not, the concept of artificial intelligence (AI) dates back to the 1950s, when researchers first began thinking about ways in which machines could simulate human intelligence. With that being said, AI is not a new system. It has been around for decades and has become popular with organizations of all kinds. It is touted to be the technology capable of staying on top of a company and industry-specific trends, all while achieving higher-levels of productivity among employees.

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Here are the Top Cybersecurity Threats Facing Small Businesses Today

Top Cybersecurity Threats Facing Small Businesses Today

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With so many potential risks to cybersecurity, it is no surprise that data protection is a top priority for many small businesses in the U.S. When a business evaluates its cybersecurity position, it is encouraged to look at it from three key positions:

  • Layered
  • Technology-based solutions on-premises
  • Internal cloud technology

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Stop the Turnover: How to Retain IT Help Desk Personnel

Happy IT Help Desk Personnel

Photo Attribution: Viktoria Kazakova/Shutterstock.com

IT help desks have some of the highest turnover, which is very costly, pushing 40%. Why is that? John Loyd suggests several reasons, including high stress, lack of experience, and feeling ineffective. And so, how can organizations and leaders go about to better retain their IT help desk employees?

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How to Identify & Prevent Data Threats by Employees in the Workplace

How to Identify & Prevent Data Threats by Employees in the Workplace

Photo Attribution: Sapann Design/Shutterstock.com

As technology becomes more sophisticated, so are the threats to our data and privacy. A recent survey of 150 Inc. 5000 companies revealed that 53 percent of respondents said they feel more confident about the security of their company's data now compared to five years ago. Though the renewed confidence amongst organizations is a welcomed surprise, cyber threats continue to be an ever-evolving hazard. Not only are cyber criminals becoming more nimble in their efforts, but cybercrime can also often happen much closer to home base.

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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
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  • 60% increase in information captured during the initial phone call
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  • 60% increase in meeting service level agreements
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