At the onset of the Covid-19 pandemic, many healthcare providers were sent "scrambling" to transition their clinics from in-person to telehealth operations. The U.S. Department of Health and Human Services (HHS) moved quickly to ease regulations for healthcare providers, ridding them of some of the stress associated with meeting certain HIPAA compliance criteria.
Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees, and a checklist that evaluates the efficiency of the call. This is all done to decrease variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard for all future interactions.
If you have used a computer, you have likely heard of ransomware. Whether you know it or not, there is a good chance you may have even encountered an attempted attack at one point.
There has been exponential growth in cyberattacks since the onset of the COVID-19 pandemic.
- FBI investigators have observed a 300% increase in cybercrime events
- The first half of 2020 logged more than 445 million cyber attacks
- In March of 2020 alone, COVID-19-themed spear phishing emails skyrocketed 667%
New technology has created fresh avenues in which companies and customers can interact. These interactions are an opportunity to improve on a concept of business that has been around for many years: companies need to have great customer relationships to survive. This relationship is perhaps the greatest single asset any company can have. Let's take a closer look at what that means in the world of business today.
Nowadays, more than ever before, we are reminded to stay on top of our hygiene. Whether it is frequently washing our hands, sanitizing work stations, or keeping our distance from others, regular practice is key to preventing illness.
As we develop routines to keep ourselves physically clean, it is important to ensure that we also do not neglect the regular protocols that our technology demands. From computers to mobile phones and everything in-between, there are approximately 200 billion connected devices worldwide. These very devices are often home to our most sensitive data. Keeping these items safe from hackers, viruses, and malfunctions requires regular upkeep. With this in mind, we have a few important considerations for building out a new or stronger "immune" system for your cybersecurity hygiene plan.
In the past, the concept of cybersecurity and innovation complementing each other was considered odd. Today, it is not only normal, but expected from CIOs. However, the stereotype that digital transformations and other forms of innovation would increase the occurrence of security incidents continues to affect organizational development.
One of HIPAA's most crucial administrative safeguards is the implementation of "policies and procedures to prevent, detect, contain, and correct security violations." This particular safeguard requires a great focus on risk analysis and management, reducing risk, as well as implementing the necessary measures to keep vulnerabilities at a reasonable level.
Customers at many businesses envision a smooth experience from beginning to end. When they have questions, concerns, or issues, they expect assistance to be easily accessible.
When considering a customer experience plan, having a contact number is important, but not the only tool that a company should deploy. We have a few recommendations when it comes to tools that businesses should consider implementing for better customer experiences.
The Verizon enterprise has recently issued its 2020 Data Breach Investigations Report (DBIR). The report analyzes security compromises between November 1, 2018 and October 31, 2019. It investigates cyber attack tactics, parties responsible, commonalities, motivations and popular victims, as well as helps to recommend cybersecurity measures that organizations should be adopting. Here are several key conclusions drawn from the report.