While keeping your help desk close to home may have its advantages, sometimes its processes become too much to handle and outsourcing your service desk begins to appear like a better option. Listed below are several advantages to consider for outsourcing your help desk to a third party vendor.
In June of 2018, California passed the Consumer Privacy Act (CCPA), a law with similar rules to the European GDPR, which is set to be enforced on January 1 of 2020. However, on September 23, the California government approved an amendment (labelled SB 1121) to modify important areas of the act and to improve consumer privacy and security rights. The CCPA and the upcoming changes are not only expected to affect Californian organizations, but also ones that conduct business in the state, meaning that the U.S. market will most likely be affected. Below is a list of changes that are expected to occur as a result of the amendments:
Knowledge management (KM) is the cornerstone of any organization. It is what employers use to function and what they rely on to provide good customer service. Giva has compiled nine nugget tips from four KM experts:
A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:
On October 29, the Department of Health and Human Services (HHS) announced the opening of the new Health Sector Cybersecurity Coordination Center (HC3) in Washington D.C. The Deputy Secretary of the HHS, Eric Hargan, headed the ceremony, which was an iconic way of concluding National Cybersecurity Awareness Month.
You answer the ringing phone on your desk. "Customer Service. How may I help you?" The response you receive is high pitched with agitation. "Hello, I've been waiting for 3 days and I still have not received my..." You can sense that the caller has sat through many long phone calls before she was able to finally reach you, the Customer Care Manager. She complains about the careless attitude of your company's CS representatives, the slow response time and a long list of other things. You understand from her complaints that she has been repeatedly ignored, lied to and made to chase her own tail. This is the fifth time you receive a call like this today and decide that something must be done.
October marks National Cybersecurity Awareness Month, and like the new year, organizations usually try to re-center their operations and renew their security resolutions. Some take this opportunity to update employees on the current security climate.
Over the past decade, cloud computing has quickly become a necessary transition for healthcare providers. In this technological era, things have become fast paced and an on-premises healthcare system will undoubtedly cause the industry to lag behind. According to the 2016 HIMSS Analytics Cloud Survey, 84 percent of participating healthcare organizations utilize cloud computing in one way or another. Its uses range from data backups and recovery, business functions such as organizational finance and human resources. However, cloud computing is affected by some negative aspects that can cause serious damage if they obstruct a healthcare entity's systems. This is mainly because emergency situations do not withstand additional pressure. Healthcare providers still have some reservations about the following:
Cybersecurity is a growing concern for the healthcare industry. As more personal data and sensitive information goes online, cyber criminals are growing smarter. Healthcare security conferences and summits bring experts together to discuss, innovate, and brainstorm together how to combat security threats and better protect themselves against breaches. Giva has listed below a few upcoming events through the remainder of 2018:
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