In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. The team sent a fax containing malware disguised as an image to the machine, which stored the document, and gave the researchers access to all the computers on the network.
A recent Yale study revealed that a large number of American hospitals fail to provide patient records upon request. The research was based on simulated patients requesting medical records and was conducted in 83 of the best hospitals in the US, all of which have independent medical records request processes and medical records departments, reachable by phone.
Canadian companies today need IT leaders that are capable of adapting to the rapidly changing technology landscape and can promote information sharing and networking. Consequently, CIOs aim to stay up to date with new technologies and best practices through annual events. Below is a list of upcoming CIO events in Canada for the year 2019.
In 2018, Canada witnessed some revolutionary changes to its laws regarding healthcare and data security. However, a report released in 2018 revealed it was also the country with the third most cyber security breaches. Consequently, it is important that healthcare organizations keep working towards stronger security measures while simultaneously improving the patient experience. Giva has compiled the following list of upcoming events in Canada focused on healthcare security and innovation:
As the increase in digital technology opens up new business potential, revenue and growth, the role of the CIO is becoming increasingly complex and integral. Consequently, it is crucial that CIOs hone required skills as well as remain up to date with the constant changes in technology. The following is a list of upcoming CIO events in the US for the year 2019:
In recent years, Canada has been working towards making itself more secure and protected by enforcing new cybersecurity legislation and protocols. However, one of the main reasons why the public remains ignorant on such a vital issue is due to a lack of knowledge sharing. Consequently, annual summits and conferences provide a platform for the government and industry experts to educate and raise awareness. The following is a list of upcoming cybersecurity events happening in Canada in 2019:
Cyber security is a growing concern for healthcare entities in the US. The fear of threats has encouraged healthcare providers to connect and collaborate to protect themselves and the data of their patients from attackers. The following healthcare security events are some great opportunities for collaboration on the issue:
The number of Millennials today has reportedly surpassed that of Baby Boomers to become the largest generation group in the US. Consequently, they not only dominate the commercial industry but also have a great influence on healthcare, meaning that in order for providers to stay on top of the generational shift, they need to develop their capabilities to cater to a more tech savvy population. Here are some of the ways Millennials have changed healthcare:
The Business dictionary defines corporate amnesia as the loss of corporate memory: skills that were not transferred and valuable knowledge which was not (or could not be) documented, due to excessive downsizing, frequent layoffs, or un-managed employee attrition. Simply put, poor knowledge management is the cause of corporate amnesia and organizations need to work towards eliminating this issue. Here are three ways to do that:
Knowledge exchange agreements
Freelance work and the outsourcing of services have become prevailing forms of employment. Consequently, employees come and go and, in most cases, take the knowledge they acquired with them. To combat this issue, organizations should form knowledge exchange agreements with external associates and create for them a platform on which they can interact with full time employees and pass on vital information.
Knowledge Management Systems
This may seem like an obvious solution, but many organizations do not implement it. A KMS promotes the effective use of knowledge. It can help employees avoid wasting time searching for solutions; ensures there are no redundant pieces of knowledge in the system and helps users leverage the stored knowledge in their work life. However, one must keep in mind that a KMS will only benefit the organization if it is well curated, maintained and kept up to date.
KMS search tools
Google has reached the magnitude of excellence that you see today simply because it is a properly functioning search tool. People can rely on the fact that they will almost always find what they are looking for if they use the tool correctly. Similarly, a good KMS system should make it easy for employees to access data through features such as predictive analysis. Knowledge should also be marked with the knowledge provider's name or profile to allow others to gain direct insights from them if need be. Users should not feel that their search for knowledge will be complex and burdensome. Otherwise, their motivation to use KMS systems will diminish, making them obsolete.
No matter how hard you may try, delivering great customer service all the time may simply not be possible. Even if you take your job seriously, slip ups will inevitably occur. Significantly, providing perfect customer service is not what makes your organization great, rather it is the way in which you handle bad situations with customers. Here are a few tips on how to remedy a bad customer service situation:
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