Giva Blog

Newton's Third Law of Motion in physics says that for every action there is an equal and opposite reaction. One may be asking, what does this have to do with business acquisition and the effects and current management and the rest of the employees? The answer to that would be everything. Like most things in life, this statement can be used in a different context than the one it was originally intended, but for this purpose, it will be related to the context of business.

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In today's fast-paced world, we often forget to stop and think critically about our daily choices and how they affect our overall goals. Information Age recently published Giva's article, "How The Right Thinking Can Inspire CIO Light-Bulb Moments," which lists great ways to reboot your habits in order to inspire productive thinking.

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Sometimes life gives you lemons. It happens to you personally and it will happen with your business too. From the small issues like late delivery of a customer's order to the big ones like a product recall that threatens the bottom line, the trick to handling lemons is learning to make them into lemonade. Here are some examples of companies who turned lemons into lemonade and some tips for how to do it yourself.

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Like it or not, gone are the times where businesses could effectively eliminate candidates for hire based on things like their grade point average, the quality of their educational institution, and even something as basic as age. With the advancement of the technological world and constant innovation, businesses are more strapped and stressed than ever trying to find qualified candidates for positions that are growing in relevance, such as qualitative analytics. This is because, as times change, hiring practices have not. Pre-qualifications that are borderline discriminatory to a good portion of essentially qualified applicants are eliminating an entire potential workforce.

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One of the best ways to organize your thoughts is through Mind Mapping. This concept has been around for a while and it is one of those rare things in life where there is no right or wrong. Mind Mapping can be used for planning team projects or just as a personal way to keep track of your thoughts. Let's take a closer look at the concept.

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Service level is an important KPI in a call center. Basically, service level is defined as the percentage of calls answered within a specified number of seconds. A common SLA metrics example is 80% of calls answered within 30 seconds. This response time SLA is sometimes considered an industry standard, but customer service is about more than just a speedy response. Let's take a look at some of the other factors involved in setting service level goals and service level objectives.

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When it comes to making business decisions involving employees, things can become a little difficult for any business, no matter the size, to navigate. If one is very involved with the employees, it can be difficult on a personal level. Even though studies have shown that getting to know employees on a personal level, and not just in a business setting, increases happiness in the workplace. However, management of all forms and levels are often discouraged from getting to know employees on a personal basis for this reason.

This difficulty is often amplified when a business needs to be letting go of employees. Whether it is in the process of downsizing, or simply has to cut out employees because of technological advancements and integration, here are three things to keep in mind:

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Typically, when people think about sustainability in the realm of Corporate Social Responsibility (CSR), they think about the specific activities of companies, such as conservation of natural resources and the integration of alternative energy in buildings and factories.

Some companies, however, take sustainability a step further in their CSR efforts. Unilever, a British-Dutch multinational consumer goods company, focuses not only on the specific activities of their company, but also the supply chain that supports it, as well as the activities of its customers and consumers. This effort to go above and beyond the norm by making sustainable living commonplace is why Unilever is widely regarded as one of the few truly sustainable businesses in the world.

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Found mostly in businesses that involve heavy sales, employee incentives can be a great way to motivate employees and increase sales. If businesses handle employee incentives in the right way, it could mean the difference between an average quarterly business report and a superior one that elevates the business' status. There is a right and a wrong way to introduce incentives to employees. These are the three key steps in implementation:

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