Giva Blog

With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Help Desk, Technical Support, and Desktop/Deskside Support.

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Over the past decade, the impact of cloud computing on healthcare has made transitioning to it necessary for healthcare providers. In this technological era, things have become fast-paced, and an on-premises healthcare system will undoubtedly cause the industry to lag. Strategic cloud solutions in the healthcare sector range from the obvious cloud-based email and digital fax apps, hosting of electronic medical records (EMR) to data backups and recovery to business functions such as organizational finance and human resources.

However, there can be problems with cloud computing, preventing it from being foolproof. Like many modern technologies, certain drawbacks should be considered before implementation. Once you are aware of these scenarios, share them with your IT leaders, to ensure you are best prepared for any situation when it comes time to switch from old physical equipment to a new healthcare cloud architecture.

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The way customers interact with businesses has changed rapidly in the last several years. This means that organizations have had to pivot their business and marketing strategies. Customers are becoming increasingly diligent about researching products and services before buying. The most powerful source of product understanding is customer feedback, which has become even more accessible now as online reviews are growing in power and number.

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There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy (Canada equivalent of HIPAA). It is comparable to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, however, there are a few key differences to be aware of.

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Employee error has long been acknowledged to be one of the main causes of healthcare security breaches. Still, a recent report by Kaspersky revealed that approximately one in four healthcare employees, ranging from doctors to admin staff, have never received cybersecurity training. Moreover, 11% of those that did receive training said that it only happened once during the on-boarding process.

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The most stressful times for an organization seem to be during times of change. All stakeholders begin to feel on edge, with employees feeling worried about how the change initiative could affect them personally and customers feeling confused by sudden adjustments. Accordingly, many consulting services offer short offline or online courses and training programs that focus on helping organizations manage change initiatives as quickly and as efficiently as possible. The following is a list of organizations offering online and on-site change management training:

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On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suite™ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.

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(Image source: Security Affairs.co)

In 2014, the National Institute of Standards and Technology (NIST) created a Cybersecurity Framework (CSF) that guides organizations in their journey towards developing secure computer systems. It sets a flexible foundation that all businesses can follow and sculpt to their needs. For this reason, it is extremely successful and is employed by a large number of organizations.

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