Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

How to Reduce Conflict Among Employees

Conflict Resolution

Conflicts between colleagues are inevitable. However, there are several measures to help avoid and mediate conflicts. In an interview, Kumud Kalia, former CIO of Direct Energy (now CIO at Akamai Technologies), details why conflicts arise and how to deal with existing and potential conflicts in the future.

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Case Studies in CSR: Patagonia


Founded in 1973 by entrepreneur and outdoor enthusiast, Yvon Chouinard, Patagonia is a privately held outdoor clothing company based in Ventura, CA. The company's CSR vision consists of two main components: environmental conservation and restoration. As stated in its website, Patagonia's mission is to "build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis." Upon further investigation, however, it is clear that this mission statement does not fully capture the intense breadth and depth at which these core environmental values are integrated into everything Patagonia does. The company's commitment to the environment goes above and beyond what is required by law, despite the fact that this imposes extra cost on its customers and puts the company at a competitive economic disadvantage. Here are some highlights of the company's efforts to steer the clothing industry in a more sustainable and responsible direction.

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The Giva Challenge: Giva Customers are Talking! San Jacinto Community College

San Jacinto Community College

One generally presumes businesses and corporations when they think of IT department support. However, IT support for colleges and universities in the U.S. is growing exponentially in light of the technological revolution.

One such example is San Jacinto Community College (SJC). Based in Pasadena, Texas, SJC serves approximately 30,000 credit students and 2,500 faculty and staff. The IT department has 115 employees supporting three campuses, a District office and several extension centers.

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The Giva Challenge: Giva Customers Are Talking! MetroHealth System

MetroHealth System

MetroHealth System, a hospital system providing quality care for over 175 years, has a history of constant growth and expansion. With humble beginnings in 1837 as the Cleveland, Ohio city infirmary, serving a population of 6,000 people, it experienced exponential growth with the arrival of the industrial revolution. Today, MetroHealth is one of the largest and most comprehensive public health systems in the country.

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6 Steps to Job Search Success from Net Impact

Successful Business Career Path & Job Searches

These days, it is no easy task finding a job that pays the bills and allows you to make your mark on the world. But thanks to these six simple steps from Net Impact—a leading nonprofit that empowers people to drive transformational change in the workplace and the world—you can dramatically increase your chances of landing an impactful job that you are also passionate about. All it takes is some thoughtful planning and action.

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The Giva Challenge: Giva Customers are Talking! Dataram


With the advent of new technology comes the heavy responsibility of providing customer support and bandwidth to keep ahead of the dynamic growth of that technology. And even nano-second delays count in this day and age. Enter Dataram, a leading independent manufacturer of memory products and provider of performance solutions guaranteeing the performance of their products. Over the course of several decades, Dataram has developed premier memory, storage and software solutions to support its ever-growing database of customers.

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10 Key Findings on the Rising Role of CSR

Rising Corporate Social Responsibility

Today's consumers are savvier than ever when it comes to Corporate Social Responsibility (CSR). A recent nine-country consumer survey of attitudes, perceptions, and behaviors around CSR conducted by Cone Communications shows that CSR is much more than a mere afterthought or minor consideration for shoppers around the globe. The study reveals that CSR is now deeply integrated into how consumers lead their lives, what products they purchase, and even where they choose to work. With these findings come new pressures for companies to break through and leverage CSR to obtain a competitive advantage. Below, Giva has carefully selected 10 insights from the survey for companies looking to effectively engage global citizens in CSR efforts:

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3 Steps for Integrating People and Technology

Integrating People & Technology

Unlike the plot of many sci-fi movies, the human race has yet to be dominated by artificial intelligence. And since we are not living in the world of I, Robot or The Matrix, we still need smart individuals to work alongside the technology we use. Neither can achieve maximum efficiency without the other.

Integrating people and technology is a critical step in constructing efficient collaboration within a business. A lack of integration might hold any business back from achieving its maximum potential growth.

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4 Characteristics of Successful IT Help Desks in Higher Education

University/College IT Help Desk Support

Colleges present different challenges for IT help desks than businesses. For starters, they have different customers and different hours. Students are extremely tech savvy, much more so than the average working adult, and possess high expectations not only for the technology available to them, but also for support.

In addition, students often use their own technology and work away from a physical campus. Unlike in a traditional business setting, in which employees mainly work on the company's devices, IT help desks must contend with compatibility issues more often.

Given these distinctions, it is not particularly surprising that a successful help desk for an institution of higher learning is fundamentally different from that of a business.

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3 Main Types of Cloud Computing: IaaS vs. PaaS vs. SaaS

Cloud Computing

The "Cloud" is everywhere today in technology. Whether it is data storage, or communicating with colleagues and friends, many apps and devices interact with the cloud. But what makes up the cloud? Cloud computing can be broken up into three main services: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).

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