What Is a Service Level Agreement in Business? SLA Meaning and Definition
So, what is the meaning of an SLA, or what does SLA stand for, anyway?
The term Service Level Agreement (SLA) is basically self-defining: two parties (service provider and customer) officially agreeing on the level of service by which they both are willing to abide. However, defining and creating an effective SLA between an ITSM team and the rest of the organization, or between a third-party provider and a business isn't always that easy.