Help Desk Automation Fully Examined with How To's and Types of Tools
Help desk automation is one of the most effective ways to improve the service customers get from an organization's help desk.
Fully Examining ITIL Processes: Types and Real-World Examples
Today, businesses rely on structured IT Service Management to stay efficient and competitive. A well built framework helps organizations streamline operations, reduce downtime, and enhance service delivery.
Hospital Automation Fully Examined: Benefits and 12 Innovative Ways to Implement
Hospitals are under immense pressure to provide the best care possible for more patients while also needing to maximize resources and deliver the results that stakeholders expect.
7 Strategies for Providing Excellent Customer Service at a Hospital
When people think of the "customer service industry," they instinctively think of retail or food service. However, customer service is not only performed on a daily basis by department stores and restaurants. Healthcare institutions like hospitals are also part of the industry.
Change Management in Healthcare: How to Implement and Measure for Success
Change management in healthcare is complicated, multi-faceted, and impacts multiple user groups and stakeholders, including and especially healthcare providers and patients.
How to Reduce Call Center Costs: 5 Common Causes and 9 Top Strategies
It's a misconception that call centers are no longer necessary for modern customer service. In fact, it's the opposite — phone calls are the preferred channel for customer service interactions. That means that call centers will continue to play an essential role in customer service.
How to Build a Future-Ready IT Transformation Strategy
As technology keeps evolving, building a future-ready IT transformation strategy is essential for CIOs and IT leaders looking to modernize systems and support business growth. Unlike broader digital transformation, IT transformation focuses on improving IT infrastructure, processes, and teams to boost innovation and agility.
IT Performance: Management, Measurement, and How to Improve
IT systems are the heart and soul of most modern businesses. Therefore, when the IT system is secure from a cybersecurity standpoint and is performing efficiently, the company as a whole can operate to the best of its ability.
5 Top HIPAA-Compliant Help Desk Software Solutions
Managing sensitive patient data in customer service is a critical responsibility for healthcare organizations. HIPAA-compliant help desk software makes sure that organizations adhere to strict regulatory standards while delivering efficient and secure support.
4 Top HIPAA-Compliant Antivirus Software Solutions
Most organizations and computer users are aware of and use antivirus software for protection against incoming cyber threats. But healthcare entities require a higher level of security in order comply with the Health Insurance Portability and Accountability Act (HIPAA). This includes securing Protected Health Information (PHI) from these attacks.
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