Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Importance of Good Grammar in Customer Service Chat

Customer Service Chat & Grammar

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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Giva Salutes: Figure Skating in Harlem

Figure Skating in Harlem

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

Early adolescence is a critical period for girls. In New York City, many early adolescent girls fall behind boys in academic test scores. Girls who are 10 to 14 years of age are more likely to commit suicide than boys of the same age, and they have a higher chance of contracting sexually transmitted diseases. One in six girls are at risk for obesity; according to the US Department of Health and Services, racial and ethnic minorities have a higher chance for being obese, and of these minorities, African-American women have the highest risk.

One approach to tackling these issues is through participation in sports, which scientific research has linked to better physical, mental, and physiological health, as well as better social interaction. New York Women's Foundation has said that the most effective programs for girls emphasize positive development, treat girls as resources, provide girls-only programming, and work with girls over a long period of time.

These qualities are present in Figure Skating in Harlem (FSH), a revolutionary non-profit organization founded in 1997 by Sharon Cohen. It promotes physical and emotional health and academic achievement. After nearly two decades, it remains the only education and ice skating program of its kind in the United States. Its mission is to use figure skating as a draw to provide young, underserved girls with education and fitness programs in a safe and supportive environment.

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Healthcare IT Professionals Making Data Security a Priority

Healthcare Data Security

The health IT spending intentions survey conducted by TechTarget reveals that security is a top priority in the healthcare industry. The healthcare record is a valuable target for hackers and scammers, as it contains personal information, medical history and payment information.

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Artificial Intelligence Sees Increased Investment

Artificial Intelligence (AI) Business & Thinking

As technology has developed, humans have been able to create machines that have the computing power to do incredible things. We can get from place to place using navigation applications such as Google Maps and Waze and track calorie consumption, sleeping habits and exercise efficiency with tools like the Fitbit. We can even start our cars remotely from our cell phones. All of these advancements in smartphone and Internet of Things technology have led tech advocates to the same question: What's the next big thing?

The answer could be artificial intelligence, or AI.

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Case Studies in CSR: Samsung "Solve for Tomorrow" Contest

Samsung Solve for Tomorrow

The 6th annual Samsung Solve for Tomorrow Contest wrapped up earlier this year, and in doing so, provided $2 million in Samsung Technology to public schools across the United States. The Solve for Tomorrow Contest was launched in 2010 by Samsung to support and encourage science, technology, engineering and math (STEM) education among K-12 students. The goal is to increase students' enthusiasm for STEM learning while also encouraging them to use that learning to help make a difference in their community. Samsung partners with BrainPoP, the National Environmental Education Foundation, and Adobe to make this contest possible. Entry into the contest is straightforward: contestants make a two-minute video describing how their project improves their community.

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CEO Scams Becoming Increasingly Dangerous Threat

CEO Email Fraud

The Federal Bureau of Investigation heeded caution from reports of an increase in CEO fraud email scams. CEO fraud occurs when a hacker fakes a message from the CEO of a company and attempts to persuade an employee to transfer funds to an unnamed beneficiary or provide private information of its employees.

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Hospitals Vulnerable to Camouflaged Malware Infiltration

Hospitals & Malware

Data security in the healthcare industry is crucial for patient health and safety. By using camouflaged old malware, cyber attackers have been able to penetrate existing data systems. Old malware using a new identity render these viruses unidentifiable by antivirus systems used in the healthcare industry.

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The Internet of Things

Internet of Things

The Internet of Things is a system of computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers and the ability to transfer data over a network without the assistance of computers interacting with humans or other computers.

A "thing" in the Internet of Things (IoT) can be a person with an implanted electronic device, an animal with a transponder chip, a car fitted with technology that senses when a driver is exiting their lane, or any other object that can be assigned an IP address and has the ability to transfer data over a network.

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CSR Spotlight: LEED Certifications Demonstrate Excellence in Green Buildings


In the United States, buildings account for 38% of all CO2 emissions, 73% of electricity consumption, and nearly 14% of potable water used per year. Both companies and consumers are becoming increasingly aware of their impact on the environment. 61% of corporate leaders think that sustainability helps companies improve their financial performance and differentiate themselves in the market.

Leadership in Energy and Environmental Design (LEED) certification is a way to demonstrate the quality and achievement of a building's or neighborhood's green features. LEED certifies 1.85 million square feet of construction space every day, making it the most widely used green building rating system in the world. The U.S. Green Building Council estimates that every day nearly 5 million people experience a LEED building.

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Data Breach Trends in Higher Education

Data Breaches Higher Education

With higher education becoming increasingly more available, data breaches are on the rise as well. Colleges are responsible for compliance with security regulations, such as FERPA (Family Educational Rights and Privacy Act), as well as attempting to monitor use of personal devices as they have become a crucial component of classrooms and campus life. Hackers are targeting educational institutions more than ever, so effective data security is critical.

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