Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

4 Compelling Reasons to Make Giva Your Service Management Solution

4 Compelling Reasons to Make Giva Your Service Management Solution

For two decades, Giva has been offering its cloud software Service Management Suite™ at an affordable price, with options that can accommodate teams, small and medium businesses and large enterprises. In spite of the industry's competitive nature, Giva plays a major role in its customers' growth and expansion projects by providing Agile customer service help desk, service desk, asset management, knowledge management and IT change management software. Here are just a few reasons why Giva could truly be the bridge to your breakout success.

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The MetroHealth System Launches New Giva HR Employee Interface

The MetroHealth System Launches New Giva HR Employee Interface

On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suite™ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.

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4 Crucial Lines of Defense Against Phishing Attacks

4 Crucial Lines of Defense Against Phishing Attacks

A recent report released by GreatHorn reveals that security leaders have witnessed a 25 percent rise in phishing attacks that break through security defenses. In spite of multiple security solutions, approximately half of participants had phishing emails arriving in their in-boxes. The effect has been seen in both the public and private sectors. For example, one of the largest successful phishing attacks to occur in 2019 was that of the Oregon DHS, a breach that compromised over half a million patients and 2.5 million emails.

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3 Important Ways Electronic Health Record Access Can Be Improved

3 Important Ways Electronic Health Record Access Can Be Improved

The use of online health records has risen by 24 percent. A study conducted by the Office of the National Coordinator for Health Information Technology (ONC) has revealed many informative and significant results related to the personal use of online medical records. Below is a summary of the most significant three:

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How ITIL Implementation Can Benefit Your Company

HowITIL Implementation Can Benefit Your Company

The Information Technology Infrastructure Library (ITIL) is an internationally accepted set of ITSM best practices. Businesses of different sizes and across all industries can implement ITIL to better their software management methods in a way that aligns with their core objectives. These practices educate organizations on how to use and manage their software to best suit their needs. Listed below are four advantages from which your business can benefit, if you apply the ITIL framework:

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5 Key Changes Made to the NIST Cybersecurity Framework V1.1

5 Key Changes Made to the NIST Cybersecurity Framework V1.1

(Image source: Security Affairs.co)

In 2014, the National Institute of Standards and Technology (NIST) created a Cybersecurity Framework (CSF) that guides organizations in their journey towards developing secure computer systems. It sets a flexible foundation that all businesses can follow and sculpt to their needs. For this reason, it is extremely successful and is employed by a large number of organizations.

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4 Important Discoveries in Verizon's 2019 Data Breach Report

4 Important Discoveries in Verizons 2019 Data Breach Report

Recently, Verizon released the 2019 Data Breach Investigations Report (DBIR), a study that aims to raise awareness on the changing data security threat landscape and provide actionable advice based on the results. The report's main focus is on classifying international threats based on types of threat actions and threat actors that are common in data breaches.

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3 Vulnerable Areas Where Healthcare Security is Still Lacking

3 Vulnerable Areas Where Healthcare Security is Still Lacking

The multichannel nature of healthcare today has made it susceptible to both physical and virtual forms of attack. While cybersecurity is increasingly becoming a major concern for healthcare entities, there are many areas of weaknesses that have yet to be taken care of. They include:

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The Latest HIPAA Updates for 2019

The Latest HIPAA Updates for 2019

The direction in which the government and healthcare providers are heading with regard to HIPAA and data security is becoming more clear. It has been approximately five years since the last major HIPAA update and while some believe that this is because HIPAA does not require any drastic amendments, others expect that the Department of Health and Human Services (HHS) will finally embrace a range of new changes.

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6 Legal Updates Affecting Healthcare Security in 2019/2020

6 Legal Updates Affecting Healthcare Security in 2019 2020

In recent months, a large number of states have sought to improve their healthcare security in various ways. Each of the following amendments and laws that have been passed tackles a different aspect of personal information protection including PHI and other sensitive data. But the list below is not only limited to the laws themselves, rather it includes any precedents that may have a significant effect on how healthcare is dealt with in the future.

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms