Service Level Agreements-SLA Compliance Trends Reports

Posted: June 17, 2008

Last Update: June 17, 2008

Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Customer Service Best Practices

Example SLA Compliance Trends Report

This report shows SLA compliance over a period of time. Managing trends toward a higher goal can dramatically increase customer satisfaction. This SLA Compliance Trends Report should be part of your standard reports that you study every week.