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Service Level Agreements-SLA Compliance Trends Reports

Posted: June 17, 2008 6:25 PM
Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Customer Service Best Practices

This report shows SLA compliance over a period of time. Managing trends toward a higher goal can dramatically increase customer satisfaction. This SLA Compliance Trends Report should be part of your standard reports that you study every week.

 

Example SLA Compliance Trends Report

 

SLACOMPLIANCETRENDS

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