RFC Intuitive Navigation-IT Change Management Cloud Software

RFCs-Quick Navigation-Giva eChangeManager

Every screen has the following main navigation:

  • Home – One click anywhere in the application to return to the home page.
  • Knowledge – Search the optional knowledgebase.
  • Change – Create or search for an RFC, view all the RFCs you have created or view the Forward Schedule of Changes.
  • Reports – All reports are accessible from the main navigation by making them favorites.
  • Settings – Administration, Marquee and Broadcast message, and password reset.
  • Help Center – Open support requests and access documentation.
  • Feedback – Provide product improvement suggestions directly to Giva.

See https://www.givainc.com/demos/ecm/02-hosted-it-change-management-software-tracking-itil-create-search-rfc.cfm for demo

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms