Healthcare, Hospital IT Help Desk Upgrade and Maintenance

Giva SaaS eliminates IT help desk upgrades & software maintenance


Save money with Giva SaaS

Giva has a special industry focus on healthcare and hospitals.

You have a clear mandate to reduce IT help desk operating costs. Is the cost of annual software maintenance, consultants and upgrade fees for your current IT help desk application too high?

With Giva, healthcare and hospital customers on average experienced a:

  • 45% decrease in annual maintenance cost (Giva annual subscription cost was 45% less than previous annual software maintenance)
  • 90% decrease in implementation time and cost
  • Eliminated all servers, software and upgrade costs
  • Decreased headcount required to maintain service desk application

 

Giva Service Management Suite™   Traditional Client/Server Help Desk Software
Customers experienced a 45% decrease in annual software maintenance cost (Giva annual subscription cost was 45% less than annual software maintenance cost)

vs. Purchase licenses, servers, software and add-on modules. Also, significant FTE headcount and expensive consultants required for ongoing "care and feeding"
Coded from the ground-up with a Web-native architecture and built in 1999 for the Internet

vs. Architected before the Internet-client/server
Web 2.0 Intuitive Design—Agents can learn in just 1 hour

vs. Client/server interface
Implementation in just 1 week

vs. Implementation often measured in months and quarters
Architecture built on ITIL from our first line of code-modules seamlessly integrated

vs. Legacy applications that evolved with add-ons
Quarterly enhancements are seamless with Giva Software-as-Service (SaaS) vs. With traditional software, upgrades will distract your business, cost significant fees, require FTE headcount and expensive consultants

 

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use