The objective of Change Management is to help maximize the benefits of making changes to the IT infrastructure while minimizing the risks involved in making those changes.
The implementation of a Change Management process represents a major milestone for an IT organization on the road to stabilizing its IT infrastructure. It is probably the most difficult process to establish because it requires the support of everyone involved in IT provisioning and support.
The Gartner Group published a report several years ago that stated that 87% of the calls into a typical company's Help Desk were the result of change-related failures. Therefore, it should come as no surprise that the successful implementation of the Change Management process should lead to significant improvements in the overall stability and quality of IT services.
The Change Management process does not guarantee that changes to the IT infrastructure will not cause problems, but it reduces the probability.
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