RFC Dashboard-IT Change Management Cloud Software

Giva recently launched a new User Interface for our Giva eChangeManager.  See a demo at Hosted Change Management Software.

A hosted change management solution offers a lower total Cost of Ownership.

Giva eChangeManager starts with a simple home page.

  • Submit a new change request, by clicking on “Create New RFC”
  • Search for RFCs by typing in keywords or an RFC number in the “Find RFC” tab or use the mini search in the main navigation on each page.
  • RFCs Waiting For Approvel by the Change Manager and others are quickly accessed.
  • Recent and Upcoming RFCs 30 days in the past or scheduled for 30 day into the the future are quickly accessed.
  • Optional Knowledgebase tab is also available for more advanced organizations where standard documents and files such as Implementation, Test and Backout Plans are stored for easy reuse.
  • Giva’s outstanding Reports are quickly accessed from each page in the main navigation.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms