Posted: June 11, 2010 7:30 PM
Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices
Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices
RFC Need Planning-Giva eChangeManager
Change needs planning. Sometimes RFCs are submitted early without detailed planning to get the RFC into the change queue. The change description usually identifies these changes. The Change Manager simply notes the change and moves the status to “PLANNING.”
To learn more, view the eChangeManager demo!
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