RFC Change Manager Approval-IT Change Management Software

RFC Change Manager Approval -Giva eChangeManager

Giva eChangeManager allows you to designate any system user as an approver. An Approver role is a special right. Approvers check the “My Approval” checkbox to designate their approval. In this example, according to the business rules setup, 3 approvers are required for an RFC to be approved. First, Jim King gave his approval. However, Charles Becker is a Change Manager. He can unilaterally approve an RFC. An Emergency Committee member can also do this. In this case, Charles Becker has overridden the normal approval workflow process which required 3 approvals and the RFC is immediately approved and designated as such.

To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms