Urgent RFC-IT Change Management Software

Urgent Change-Giva eChangeManager

A good change management process must have a way to bypass the normal approval routine. When the Change Manager receives a RFC that he deems urgent, he changes the priority to “URGENT,” the status to “PENDING” and the Waiting Code to “AWAITING APPROVAL.” Giva eChangeManager automatically notifies via email the Change Advisory Board (CAB) and the Emergency Committee (EC) of the urgent RFC.

To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms