Forward Schedule of Changes-IT Change Management Software

RFC Forward Schedule of Change-Integration with Help Desk-Giva eChangeManager & eHelpDesk

When using Giva eChangeManager with Giva eHelpDesk and an enforced change management process (i.e., all changes go through change management), IT realizes two significant benefits. First, the helpdesk is constantly informed of all scheduled changes through reading the Forward Schedule of Changes Report. This report lists all approved and scheduled changes, the dates and time, the affected customer(s), the implementer, the service group and hyperlinks to all changes. This saves significant time for the helpdesk agents.


To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms